Emergencies and first aid

Medical emergencies Luxembourg

Faced with a medical emergency? Who should you contact? Who to contact? Here you'll find all the advice and emergency services to help you at this delicate time, when the lives of others may be in danger.

What to do in an emergency

Act quickly and coolly

In the event of an accident or emergency, the first few minutes or even seconds are crucial. Make sure you act quickly, but also effectively. First and foremost, you need to keep your cool and apply the following protocol to rescue victims.

  • Secure the accident site and those involved and/or injured.
  • Determine thecondition of victims, any apparent injuries or trauma.
  • Then ask for help by calling the emergency numbers.
    For all emergency numbers, from the outset, state your identity, the place you are calling from and the location of the person in danger.
    You should also describe the circumstances of the accident and the injured person's symptoms, if necessary. The emergency services will then be able to intervene as quickly as possible and/or give you all the first-aid advice you need.
  • Perform first aid procedures.

First-aid techniques

On the Sante. lu website, you'll find first aid instructions for an unconscious person or one in cardiorespiratory arrest, for treating wounds or clearing blocked airways.

While waiting for medical help, these emergency gestures for adults, children and infants can save lives.

What emergency numbers can I call in Luxembourg?

112: emergency telephone number with casualties

If you find yourself in an emergency with injured people, call 112 for quick and vital help.

112 is the European emergency telephone number. In Luxembourg, as elsewhere in Europe, 112 puts you in rapid contact with the fire department, ambulance, police and civil protection services.

This service must be contacted in the event of a medical or life-threatening emergency, such as an accident, fainting, suicide attempt, fire, etc.
Don't hesitate to call 112 in the event of unconscious persons, domestic accidents or traffic accidents.

By calling 112, you will be put in contact with an operator who will give you the advice you need to follow. For an effective response and the fastest possible dispatch of emergency services, you must provide your contact details, the location of the incident, the sequence of events, the number of injured...

In Luxembourg, 112 must also be dialed in the event of a night-time emergency, outside the opening hours of doctors' surgeries.

The service is free of charge. It operates 24 hours a day, 7 days a week - More information at www.112.public.lu

113: casualty-free emergency telephone number

By calling 113, you will be put in touch with the Police Grand-Ducale de Luxembourg hotline. 

The service is free of charge. It operates 7 days a week, 24 hours a day. Call this number in the event of an accident, physical assault, theft, etc. without injuries or life-threatening emergencies.

Let's not clog up the emergency services!

In 2017, the Centre Hospitalier de Luxembourg treated an average of 220 people in emergency per day. In reality, less than 1.6% of emergency admissions were level 1 "vital" emergencies. In contrast, 40% of admissions were level 5.

Nearly half of all emergency patients are seen between 12pm and 8pm. Yet it is possible to consult a doctor or go to a medical center during this time.

Nevertheless, despite this high level of demand, which is not always justified, the care provided by Luxembourg's healthcare teams is fast and of high quality. 75% of requests for emergency care in Luxembourg are dealt with in less than 3 hours. The average waiting time in Luxembourg emergency departments is 3 hours 49 minutes, compared with 4 hours in other European hospitals.

So, to further improve emergency hospital services, consider consulting doctors' surgeries or medical homes, during daylight hours and when there is no emergency.

Medical emergency services in Luxembourg

Children's emergencies at the Kannerklinik in Luxembourg

The CHL's Kannerklinik provides emergency care for children aged 0 to 15, 7 days a week, 24 hours a day.

The Kannerklinik is located at 4, rue Ernest Barblé, L-1210 Luxembourg.

Hospitals on call for emergencies in Luxembourg

To find out which clinics and hospitals are on call in Luxembourg, click here. You'll find the name and contact details of the hospital on duty in your area.

Would you like to find out more about the various hospitals, maternity units and clinics in Luxembourg? Follow this link.

Medical centres to see a doctor outside normal consultation hours

Please note that medical centers are not emergency services.

They do, however, provide medical consultations outside practice opening hours. Find out more about consultations with a private doctor or in a medical center.

Pharmacies on call in Luxembourg

On-call pharmacies can dispense prescription drugs outside pharmacy opening hours. To find out which pharmacies are on call in Luxembourg in real time, click here!

Would you like to find out more about pharmacies in Luxembourg? Click here to find out more.

Weekend dental emergencies in Luxembourg

A dental emergency outside dental office opening hours?

CHL has a dental on-call service at 4 Rue Ernest Barblé, Luxembourg, from Saturday 2pm to Sunday 6pm.

The service is provided on a rotating basis by all the country's dentists. In the event of an accident affecting the dentition, the person concerned is received and cared for at the hospital on duty.

Poison control center: 8002-5500

The Poison Control Center should be contacted whenever there is a risk of poisoning from dangerous household products, medicines, carbon monoxide poisoning or other poisoning.

By calling 8002-5500, you will be put in immediate contact with an emergency toxicological information service. The hotline is free of charge. It operates 7 days a week, 24 hours a day.

Remember to keep the offending product close at hand, so that you can give all the necessary information to the emergency poison control service.

Luxembourg Air Rescue, helicopter rescues and medical aircraft

LAR - Luxembourg Air Rescus is a non-profit organization founded in 1988. Every year, LAR saves almost 3,000 lives with a fleet of rescue helicopters and medical aircraft. LAR operates worldwide.

A private, humanitarian organization based in Luxembourg, LAR is self-financed by the membership fees of its 180,000 members. As a token of thanks to its members, LAR offers free repatriation to all its members, in the event of a medical emergency abroad .

Membership can be individual or family. Membership takes effect one month after receipt of payment.

Grand Ducal Police, security and civil protection services

The Police Grand-ducale is the Luxembourg police force. It ensures security on national territory and protects the rights and freedoms of citizens. It also ensures the protection of people and property, and the maintenance of public order.

Police emergencies: number 113, national no-harm call center

In the event of a non-injury emergency, threat or danger, you can contact the Grand-Ducal Police 24/7 by calling the National Intervention Centre on 113.

Your call will either be handled directly or taken over by the appropriate regional police force.

To ensure that your call is answered and processed as quickly as possible, please provide as much information as possible. Give your identity, your location if applicable, the place where the incident took place and a clear description of the facts reported. The call taker will ask you all the questions necessary to ensure that the situation is taken into account.

Road safety and traffic controls with the Police Grand-Ducale

For your safety on Luxembourg's roads, you can find all sorts of useful tips on the Grand Ducal Police website.

For better accident prevention, the roadside checks carried out by the Police on the roads are announced on their website.

E-commissariat for administrative procedures with the police

From now on, you no longer need to go to a police station to deal with the Police Grand-Ducale.

You can take the following steps directly from the Police Grand-Ducale website:

  • file a complaint online
  • report a lost or found object online
  • report material damage caused by a vehicle to another vehicle or to a road feature. Please note that this does not apply to personal accidents! In this case, you must call 112
  • sign up for police surveillance during your vacation
  • report online harassment of your children (grooming)
  • report cases of child sex tourism while traveling abroad
  • register your child with the "enfants perdus de la Schueberfouer" service (to be done no later than the day before your visit to the Fouer and on working days)

Lost and found

Lost your glasses or keys? Contact the Service National des Objets Trouvés :

Have you found a bag or coat? Return it as soon as possible to your nearest police station. 

Any item found at a police station is kept there for 8 days. After this period, if the item has not been claimed, it is handed over to the Service National des Objets Trouvés.

Cité Policière Grand-Duc Henri (CPGDH) 1 A-F, rue de Trèves L-2632 Findel

The Police Grand Ducal also publishes lost and found information on its website.

More information on the Grand Ducal police website.

Here you'll find all the information you need about the Luxembourg police force itself, as well as job vacancies.

You'll also find advice on what to do in the event of a burglary, scam, theft, violence, cyber-harassment, etc.

The police can also provide you with prevention tips to help you avoid becoming a victim of theft or violence.

First aid courses in Luxembourg

Why take a first aid course?

Anyone can witness an accident or illness and be in a position to save a life. First aid courses teach the right gestures and reflexes to help a person in medical danger.

By taking a first aid course, you'll learn how to help an injured, unconscious or life-threatening person in danger. These first aid techniques enable you to provide first aid while waiting for medical professionals to arrive.

How to learn first aid?

The INFS, Institut National de Formation des Secours, centralizes first aid courses in Luxembourg. The organization now offers these courses free of charge to the civilian population. For more information, contact your local authority.

Companies can also offer these first aid courses to their employees, but this time for a fee. By law, Luxembourg companies must train certain members of staff in first aid. The minimum number of first-aiders must be 5% of staff in a commercial or administrative company, and 10% in other cases. Companies must also have a first-aid center. 

Contents of first aid courses

The First Aid Course program lasts a total of 16 hours. The program combines theory (1/3) and practice (2/3) based on the European First Aid Course model.

At the end of the course, participants will be able to perform the necessary first aid procedures:

  • make the accident site safe,
  • call for help,
  • perform lifesaving first aid techniques such as the Lateral Safety Position and cardiopulmonary resuscitation,
  • stop bleeding,
  • remove an injured motorcyclist's helmet, ...

The minimum age required to attend the course is 12. To register for the first aid course, go to the cgids website.

At the end of the course, you will receive a free first aid certificate valid for 5 years.

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