Help, Support, and Inclusion in Luxembourg: Services to Support You

Are you going through a difficult time, or are you looking for support for yourself, a loved one, or your family? Luxembourg has a well-developed network of counseling, assistance, and support services availableto children, teenagers, parents, people with disabilities, victims of violence, and people struggling with addiction or in distress.

It’s not always easy to know which organization to turn to. This page lists the main support services, their missions, and their contact information to help you quickly find the right point of contact for your situation.

Most of these organizations offer confidential support, which is often free and provided by trained professionals or volunteers. Many services are also available in multiple languages, including French, English, German, and Luxembourgish.

Find the Right Support Service for Your Situation

Depending on your needs, various specialized organizations can assist you. The table below helps you quickly identify the most appropriate service before learning more about their specific roles.

Your situation	Recommended Organization
Child or teenager in distress	ONE, KaJuTel
Parents in need of support	ElterenTelefon, Passage
Grieving the loss of a child or loved one	Trauerwee, Weesen-Elteren
Need someone to talk to or psychological support	SOS Distress
Addictions (alcohol, drugs, medications)	AA, NA, and specialized organizations
Disabilities, inclusion, or accessibility	Info-Handicap, Resolux

Support for Children, Teens, and Families

Growing up, going through a family separation, dealing with bullying, experiencing grief, or facing a difficult situation can leave a child or teenager vulnerable. Luxembourg has several specialized services that provide confidential support to young people and their families, often free of charge and in multiple languages.

National Office for Children (ONE)

The National Office for Children (ONE) supports children, adolescents, and young adults up to age 27 when they face personal, family, social, or educational challenges.

ONE professionals work closely with families to find the solutions best suited to each situation. Support can take various forms: educational support, psychological counseling, family mediation, referrals to specialized services, or protective measures when necessary.

Services are tailored to each situation. A financial contribution may be requested in certain cases.

Target audience: children, adolescents, young adults, and their families.

KaJuTel (116 111): A helpline for young people

KaJuTel (Kanner Jugend Telefon) is a free, confidential, and anonymous service for children, adolescents, and young adults who want to talk about a problem or simply be listened to.

Volunteers and psychologists answer questions regarding, among other things:

• family problems;
• bullying at school or online;
• friendships or romantic relationships;
• mental health and emotional distress;
• violence or concerning situations;
• online safety through a partnership with BEE SECURE.

Family members and parents can also contact KaJuTel for advice.

Toll-free number: 116 111.

Trauerwee: Supporting Children and Teens Through Grief

The loss of a parent, sibling, or loved one can be particularly difficult for a child to cope with.

Trauerwee supports children and teens ages 4 to 15 who are grieving through individual counseling, workshops, group activities, and personalized support.

Families can also receive advice and support to help their child get through this difficult time.

The service is free and available in several languages.

Support for Parents in Luxembourg

Parenting can sometimes be difficult, especially during an expatriation, a separation, academic difficulties, parental burnout, or behavioral issues with a child. Several organizations offer a sympathetic ear and tailored advice.

ElterenTelefon: A Helpline Dedicated to Parents

ElterenTelefon is a support service for parents facing challenges related to parenting, relationships, or family life.

Conversations are confidential and allow parents to receive advice, be referred to the right professionals, or simply talk to a trained counselor.

The service is provided by volunteers who are specially trained to support families.

Contact: 26 64 05 55.

Passage: Support in English for International Families

Passage supports English-speaking families living in Luxembourg. The organization offers support groups, lectures, workshops, and gatherings focused on parenting, child development, and family life.

It is a particularly useful resource for expats who wish to connect with other parents going through similar experiences.

Weesen-Elteren: Supporting Parents Coping with the Loss of a Child

Supported by the Luxembourg Red Cross, Weesen-Elteren supports parents who have lost a child, regardless of the child’s age.

The organization provides a space for listening, sharing, and mutual support among families facing this particularly difficult ordeal.

These gatherings help break the isolation and allow parents to connect with others going through a similar situation.

Need someone to talk to or psychological support?

Are you going through a difficult time? Do you feel isolated, anxious, or distressed? Several counseling and support services are available in Luxembourg. They can provide an initial listening ear, refer you to the appropriate professionals, or simply allow you to speak with a trained counselor.

SOS Détresse

SOS Détresse Luxembourg is an anonymous and confidential counseling service for anyone experiencing psychological distress, a personal crisis, feelings of isolation, or a period of great difficulty.

Specially trained volunteers provide a caring, non-judgmental listening ear and can refer individuals to appropriate resources when necessary. The service is available by phone and online.

To explore all available resources (psychologists, psychiatrists, specialized centers, burnout prevention, addiction support, and psychological counseling), consult our comprehensive guide to mental health and psychological support in Luxembourg.

Support for Addiction

Addictions can involve alcohol, drugs, prescription medications, gambling, or certain behavioral addictions. Seeking help early often helps prevent the situation from worsening.

In Luxembourg, several organizations offer confidential support for those affected as well as for their loved ones.

Alcohol and Medications

Alcoholics Anonymous (AA) organizes support groups for people seeking to overcome alcohol addiction. Meetings are held in French, English, and other languages.

Alateen specifically supports children and adolescents who have a parent struggling with alcoholism.

The organization Mat enger Sucht Liewen also provides support to people struggling with alcohol or medication addiction, as well as to their loved ones.

Drugs and Substance Abuse

Narcotics Anonymous Luxembourg supports people who wish to stop using drugs through self-help groups based on sharing experiences.

Parents dealing with a child’s substance abuse can also receive specialized support from dedicated self-help groups.

See also our comprehensive guide on addiction prevention and psychological support.

Disability, Inclusion, and Accessibility

People with disabilities, those who have lost their independence, or those with specific needs can access a wide range of support services in Luxembourg. Several organizations facilitate access to services, social rights, specialized facilities, and available assistance.

Info-Handicap

Info-Handicap is the national information platform on disability in Luxembourg. It directs affected individuals, their families, and professionals to services tailored to their situation.

In particular, the organization provides information on:

• the rights of people with disabilities;
• available financial assistance;
• the accessibility of buildings and services;
• support services;
• daily life, employment, mobility, and leisure activities.

Resolux: Find Support Services Quickly

Resolux, developed by Info-Handicap, is a search engine that lists several hundred support services available in Luxembourg.

It allows you to quickly identify the appropriate organizations based on your situation:

• disability;
• loss of independence;
• chronic illnesses;
• social support;
• seniors;
• refugees;
• caregivers;
• people struggling with addiction;
• families;
• young people;
• tourists and expats with specific needs.

Resolux is often the best place to start when it’s difficult to identify the right person to contact.

Victims of violence and people in vulnerable situations

Domestic violence, intrafamilial violence, sexual violence, harassment, or any other form of violence can affect anyone, regardless of age, gender, or family situation. In Luxembourg, several specialized organizations offer confidential counseling, psychological, social, and legal support, as well as shelter when the situation requires it.

It is important not to face these situations alone. Early intervention often helps protect victims and their children and enables the necessary steps to be taken.

Women in Distress (Femmes en Détresse - FED)

Femmes en Détresse supports women who are victims of violence as well as their children. The organization offers, in particular:

• confidential support and a listening ear;
• psychological support;
• social and legal assistance;
• safe shelter in emergencies;
• support toward self-sufficiency.

The teams also assist women facing harassment or psychological, physical, economic, or sexual abuse.

In case of immediate danger

If you are a victim of or witness to a situation of violence requiring immediate intervention, contact emergency services right away.

• 112: medical emergencies and rescue services;
• 113: Grand Ducal Police.

You can also file a complaint or seek advice from the Grand Ducal Police, who can refer you to the appropriate specialized services.

The services listed on this page are not a substitute for emergency response. If your safety or that of a loved one is at risk, immediately call 112 for medical emergencies or 113 to reach the Grand Ducal Police.

Support and the Need for Help: A Summary

Luxembourg has a particularly well-developed network of support, counseling, and inclusion services for children, adolescents, parents, people with disabilities, victims of violence, and people dealing with addiction or going through a difficult time.

Most of these organizations offer confidential support, often free of charge and available in multiple languages. Asking for help is a positive step that allows you to be referred to the professionals best suited to your situation.

FAQ: Help and Support in Luxembourg

Are these support services free?

Many counseling and support services are free. However, some specialized support services may require a financial contribution depending on your situation.

Can I get help if I don’t speak Luxembourgish?

Yes. Many organizations offer support in French, English, or other languages to meet the needs of Luxembourg’s multicultural population.

How do I know which organization to contact?

The summary table on this page helps you identify the service best suited to your situation. If you’re unsure, Resolux or your primary care physician can also guide you.

Can expats benefit from these services?

Yes. The main support services are available to anyone living in Luxembourg, regardless of their nationality. Eligibility requirements may vary depending on the organization and the type of support provided.

Where can I find psychological support?

Check out our guide to mental health and psychological support in Luxembourg, which lists professionals and specialized organizations.

How can I volunteer to help others?

If you’d like to get involved with an organization, check out our guide to volunteering and nonprofit organizations in Luxembourg.

To maintain your health and well-being

• Mental Health and Psychological Support in Luxembourg
• Emergencies and First Aid
• Grand Ducal Police: Safety and Administrative Procedures
• Volunteering and Nonprofit Organizations
• Family Benefits and Assistance
• Seeing a Doctor in Luxembourg