Organizations specializing in assistance and mutual aid
Are you in Luxembourg and looking for assistance? Find useful contacts and resources here for individual and family well-being.
Emergencies for children and adolescents
National Office for Children (ONE)
The ONE supports young people aged 0 to 27 and their families in distress to prevent risks or runaways. The team works directly with young people and their loved ones and can implement all necessary measures for assistance and protection. A financial contribution may be requested depending on the case.
Contact:
National Office for Children, 33 Rives de Clausen, L-2165 Luxembourg
Tel.: (+352) 247-73696
Email: one@one.etat.lu
KaJuTel – Free Helpline for Young People (116 111)
KaJuTel (Kanner Jugend Telefon) has been offering confidential support to young people and their families since 1992, in collaboration with HUT (Hëllef Um Terrain), the Luxembourg Red Cross, the Medical-Social League, and the Kannerschlass Foundation.
- Support for young people and their families
- Information on online safety with BEE SECURE and Insafe
- Combating child abuse images
The service is free, anonymous, and open to everyone, regardless of gender, age, religion, or nationality. Two psychologists, an educator, and a secretary round out the team of trained volunteers.
Contact: 116 111
Hours: Monday, Wednesday, Friday from 5:00 PM to 10:00 PM; Tuesday and Thursday from 2:00 PM to 10:00 PM; Saturday from 2:00 PM to 8:00 PM.
Website: kjt.lu
Trauerwee – Support for Grieving Youth
Trauerwee supports children and adolescents aged 4 to 15 who are coping with the loss of a loved one. The association offers a welcoming space for listening and sharing, with creative activities and personalized support, including home visits or referrals to appropriate therapeutic care.
The service is free and multilingual (French, English, German, Portuguese, Luxembourgish, and Scandinavian). Trauerwee also organizes seminars for grieving parents.
More information: Trauerwee.lu
SOS Détresse – 454545.lu
SOS Détresse offers telephone and online support for children and adults, available in several languages. This service is designed for crisis situations and people in emotional distress.
Emergency numbers for parents
ElterenTelefon – support for parents (26 64 05 55)
ElterenTelefon supports parents facing challenges related to their child’s education, social integration, or well-being. Parents’ anonymity is guaranteed.
Service provided by trained and qualified volunteers. Assistance is also available online in English: “Online Help supporting parents.”
Contact: www.kjt.lu or 26 64 05 55
Weesen-Elteren – grieving parents
Contact: 691 901 321
Supported by the Luxembourg Red Cross, this group helps parents who have lost a child, regardless of the child’s age. Additional information: official website of the Red Cross
Passage – support for English-speaking parents
Passage connects English-speaking parents with professionals to discuss children’s education, health, and development. The organization offers monthly support groups, workshops, classes, and informative seminars.
For professionals, Passage also offers opportunities for professional development and networking.
More info: Passage.lu
Self-help and support groups
Addictions
Alcohol and Medications
Alcoholics Anonymous: support for people with alcohol addiction.
French-speaking: 621 651 097 | English-speaking: 621 770 584 or 621 636 576
Alateen: support for children of alcoholic parents, 621 423 088
Mat enger Sucht Liewen – Alkohol/Medikamenter A.s.b.l: help for people addicted to alcohol and medication, Tel. 661 731 187 | facebook.com/MatengerSuchtLiewenAsbl/
Drugs
Self-Help Group for Parentsof Drug-Addicted Children: support for parents of drug-addicted children, 54 54 44
Narcotics Anonymous (NA): support for drug users to stop using drugs. More info: www.na-luxembourg.org
Information tool for support services
Resolux is a website provided by Info-Handicap that makes it easy to search for specialized services and centers in Luxembourg. It serves a wide audience: tourists, expats, people with reduced mobility, retirees, offenders, refugees, and people in distress or with addictions.
Want to take part in a fun charity event? Check out the Duck Race!
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