Organizations specializing in assistance and mutual aid

Are you in Luxembourg and need assistance? Here are some useful addresses and phone numbers for individual and/or family well-being.

Emergencies for children and adolescents in Luxembourg

National Children's Office

The ONE's mission is to listen to families and prevent risks or runaways among young people aged 0 to 27 who are in distress and reside in Luxembourg.

The service works with both the young people concerned and their parents or family members. Depending on the situation, the ONE will take all necessary measures to provide help and assistance. A financial contribution may be requested depending on the circumstances.

Contact: National Children's Office 33, Rives de Clausen L-2165 Luxembourg
Tel.: (+352) 247-73696, Email: one@one.etat.lu

Kajutel: free telephone support for young people 116 111

Kajutel (Kanner Jungend Telefon) was created in 1992 in association with HUT (Hëllef Um Terrain), the Luxembourg Red Cross, the Ligue Médico-sociale, and the Kannerschlass Foundation.

This telephone helpline guarantees the anonymity of callers. You will find the availability, respect, confidentiality, and quality support you need. The organization has several missions:

• listening to young people (and their loved ones),
• to help inform young people and their parents about internet safety through close collaboration with BEE SECURE and Insafe,
• to combat images of child abuse.

KaJuTel helps children and teenagers in Luxembourg, regardless of gender, age, religion, nationality, or the problem they are facing.

Volunteers trained in listening take turns to provide an accessible and competent service. Two psychologists, an educator, and a secretary are also part of the organization.

To reach one of the KaJuTel members, call the toll-free number 116 111. The hotline is open Monday, Wednesday, and Friday from 5 p.m. to 10 p.m., Tuesday and Thursday from 2 p.m. to 10 p.m., and Saturday from 2 p.m. to 8 p.m . You can also visit the website kjt.lu.

Trauerwee, a support group for young people in mourning

Mourning the loss of a loved one is a difficult stage in a person's life, whatever the circumstances. The Trauerwee association helps children and teenagers aged 4 to 15 to rebuild their lives after bereavement.

When coping with the death of a parent, brother, sister, etc., children and teenagers sometimes need support and guidance. The members of Trauerwee are there to help young people come to terms with the loss of a loved one. They give them the tools they need to rebuild their lives and move forward.

Trauerwee provides young people with a welcoming space where they can be listened to and share their experiences. They can also meet other young people in the same situation. Young people take part in activities where they can express their grief in creative ways. The association also offers personalized follow-up in the form of home visits or referral to appropriate therapeutic support.

This support service, which complements the support provided to the child's relatives, is completely free of charge. Trauerwee is run by volunteers. The support service is available in several languages (French, English, German, Portuguese, Luxembourgish, and Scandinavian).

Trauerwee also organizes seminars and support sessions dedicated to widowed mothers and fathers.
More information at Trauerwee.lu.

SOS Détresse – 454545.lu

Whether children or adults, the SOS Détresse association provides help to those in need. Telephone and online support services are available in several languages.

Emergency numbers for parents in Luxembourg

ElterenTelefon, parent helpline 26 64 05 55

Have you just arrived in Luxembourg and is your child having trouble integrating socially (language or cultural issues, teasing, etc.) at nursery or school? Is your child experiencing problems at home? Do you need advice on their education or well-being? Would you like to talk about the difficulties you are facing as a parent and receive help? Consider using the "écoute parents" service!

Created in 1992, Ecoute Parents provides advice and information by telephone to people involved with children. The anonymity of parents who use the service is preserved.

The Ecoute Parents service is provided by skilled volunteers who receive ongoing training to ensure they can offer an effective service to those who seek their help.

An online support service for parents is also available in English with "Online Help supporting parents."

The service is available online via the Kanner-Jugendtelefon website: www.kjt.lu or by calling 2664 0555.

Weesen-Elteren (bereaved parents)

Tel: 691 901 321

Supported by the Luxembourg Red Cross, this group helps parents who have lost a child, regardless of their age. More information is available on the official website of the Red Cross in Luxembourg.

Passage, support group for English-speaking parents

Passage is a support group for English-speaking parents in Luxembourg. With Passage, you will find a community of parents and professionals to discuss your child's education, health, and development.

The Passage website covers various parenting topics. Monthly support groups, courses, workshops, and informative seminars are also offered.

For professionals, regular workshops and meetings are offered, as well as professional development opportunities.

For more information on upcoming events and to read Passage articles, please visit the Passage.lu website .

Self-help and support groups

Several organizations provide support to people who need someone to listen and share their experiences in self-help groups, particularly with peers.

Support for people with addictions

Alcohol and drug addiction

Alcoholics Anonymous is for anyone who has or has had an addiction to alcohol. For more information, call 621 651 097 for the French-speaking group and 621 770 584 or 621 636 576 for the English-speaking group.

The ALATEEN group is for children of alcoholics and can be reached at 621 423 088.

Mat enger Sucht Liewen – Alkohol/Medikamenter A.s.b.l is a support group that helps people suffering from alcohol and drug addiction to overcome their addiction. Telephone 661 731 187. or facebook.com/MatengerSuchtLiewenAsbl/

Drug addiction

Elterenselbsthëllefgrupp fir Drogenofhängeg Kanner is a support group for parents of children with drug addictions. Contact 54 54 44

Narcotics Anonymous (NA) helps drug addicts by supporting them in their efforts to stop using drugs. For more information, visit www.na-luxembourg.org/

Resolux, an information tool for assistance services

Resolux is a website set up by Info-Handicap. It offers an easy-to-use and almost exhaustive search tool for finding a list of specialized services and reception centers in Luxembourg.

These services are listed in a very comprehensive manner and are aimed at a wide range of people seeking help or assistance: tourists, expats, people with reduced mobility, retirees, offenders, refugees, people in distress or with addictions, etc .

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