Police, Safety, and Useful Phone Numbers in Luxembourg
Luxembourg is generally considered one of the safest countries in Europe. As is the case everywhere, however, certain situations mayrequire police intervention or access to security services: accidents, theft, loss of documents, fraud, violence, disturbances, or public safety emergencies.
This page lists the main contacts, procedures, and useful services for residents, cross-border workers, expatriates, and visitors.
Grand Ducal Police: Important Information for Expatriates
- The emergency number for the Grand Ducal Police is 113.
- For any medical emergency or serious accident, dial 112.
- Many administrative procedures can be completed via the e-Commissariat.
- If your documents are lost or stolen, filing a report as soon as possible is strongly recommended.
- The LU-Alert system allows you to receive official alerts in real time.
- Domestic violence and dangerous situations are handled with special care.
What numbers should you call in Luxembourg in case of an emergency?
| Situation | Number |
|---|---|
| Police | 113 |
| Medical emergency, fire, accident | 112 |
| Missing children | 116,000 |
| Domestic violence | Police 113 or specialized services |
The Role of the Grand Ducal Police
The Grand Ducal Police is responsible for public safety throughout Luxembourg.
Its duties include, in particular:
- the protection of people and property;
- crime prevention;
- conducting criminal investigations;
- traffic safety;
- managing certain emergency situations;
- victim assistance.
How do you file a complaint in Luxembourg?
A complaint can be filed at a police station when a crime has been committed or when a person believes they have suffered harm.
It is recommended that you keep all relevant evidence:
- documents;
- photos;
- screenshots;
- witness statements;
- contact information for the people involved.
Depending on the situation, certain procedures can be completed online via the e-Commissariat.
The e-Commissariat: What Procedures Can Be Completed Online?
The Grand Ducal Police’s e-Commissariat allows you to complete certain administrative procedures without having to visit a police station. This service is particularly useful for those who wish to save time or file a report outside of regular business hours.
The available services are subject to change. Among the procedures regularly offered are:
- reporting the loss or discovery of an item;
- reporting minor property damage;
- scheduling an appointment with certain police departments;
- requesting administrative documents or certificates in certain cases;
- reporting certain incidents that do not require immediate action;
- accessing information about the most common police procedures.
However, for situations requiring an investigation, an interview, or the submission of supporting documents, you may be asked to visit a police station in person.
E-Police Station: Important
The E-Police Station does not replace emergency services. In the event of immediate danger, violence, an accident, a burglary in progress, or a threat to people, call 113 or 112 directly.
Lost or Stolen Documents
If important documents (passport, ID card, driver’s license, bank card, residence permit) are lost or stolen, it is recommended that you act quickly.
Steps to Take
- Cancel your cards if necessary;
- report the loss or theft;
- contact the appropriate authorities;
- apply for replacement of the affected documents.
Lost or Stolen ID Documents: Important
If your passport, ID card, or residence permit is lost or stolen, do not delay in taking the necessary steps. Some documents can be used fraudulently.
Scams and cybercrime
As in other European countries, attempts at fraud are on the rise: phishing, fake websites, fraudulent investment schemes, identity theft, romance scams, and bank fraud.
Never share your bank information, passwords, or security codes with anyone else.
If you suspect fraud:
- contact your bank immediately;
- keep any evidence;
- report the incident to the police.
Learn more about Luxtrust, the secure digital identity and payment service.
Domestic Violence and Victim Protection
Luxembourg has protection measures in place for victims of domestic, spousal, or family violence.
In case of immediate danger, call 113 or 112.
Specialized organizations can assist victims with administrative, legal, psychological, and social matters.
LU-Alert: Official Alerts in Luxembourg
LU-Alert is the official public information and alert system.
It enables the rapid dissemination of information in the event of:
- severe weather;
- floods;
- industrial incidents;
- serious accidents;
- risks to the public.
Alerts can be disseminated via text message, mobile notifications, the media, and official channels.
Road Safety
Compliance with traffic laws is strictly enforced in Luxembourg.
Drivers must pay particular attention to:
- speed limits;
- the ban on using a cell phone while driving;
- alcohol consumption;
- mandatory vehicle equipment.
Safety Checklist for Newcomers
- Save the numbers 112 and 113 in your phone.
- Keep a digital copy of your important documents.
- Sign up for LU-Alert notifications.
- Find out where the nearest police station is.
- Check the procedures for renewing your identification documents.
- Teach your children about emergency numbers.
Common mistakes to avoid for your safety
- Waiting several days before reporting a stolen document.
- Sharing your bank account information with a stranger.
- Ignoring a scam attempt.
- Failing to keep evidence of fraud.
- Confusing 112 and 113 depending on the nature of the emergency.
In summary
The Grand Ducal Police and Luxembourg’s security services offer numerous tools to protect residents and support victims. Knowing the key numbers, the steps available online, and the appropriate actions to take allows you to respond quickly in case of a problem.
FAQ: Police and Security in Luxembourg
What number should you call to reach the police in Luxembourg?
The emergency number for the Grand Ducal Police is 113.
What is the difference between 112 and 113?
112 is for medical emergencies, accidents, and fires. 113 is for contacting the police.
What should you do if you lose your passport?
Report the loss or theft immediately and begin the renewal process with the appropriate authorities.
How can I receive official alerts?
The LU-Alert system disseminates official information regarding major risks and exceptional situations.
Further Information
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