Emergencies and first aid
Are you facing a medical emergency? Who should you contact? How? Here you’ll find all the advice and emergency services you need to help you during this difficult time when someone’s life may be in danger.
How should you respond in an emergency?
Act quickly and calmly
In the event of an accident or emergency, the first few minutes—or even seconds—are crucial. Make sure to act quickly, but also effectively. Above all, you must keep your cool and follow this protocol to assist the victims.
- Secure the accident scene and the people involved and/or injured.
- Assess the condition of the victims, looking for visible injuries or trauma.
- Then call for help by dialing the emergency numbers.
For all emergency numbers, state your name, your location, and the location of the person in danger right away.
You will also need to describe the circumstances of the accident in detail and the injured person’s symptoms if necessary. Emergency responders will then be able to arrive as quickly as possible and/or provide you with all the necessary first aid instructions. - Perform first aid.
First aid procedures
On the SanteSecu.lu website , you will find first aid procedures to administer to an unconsciousperson or someone in cardiac arrest, to treat wounds, or to clear blocked airways.
While waiting for medical help, knowing these emergency procedures for adults, children, or infants can save lives.
Which emergency services should you contact in Luxembourg?
112: Emergency phone number for injuries
If you find yourself in an emergency situation with injured people, call emergency services at 112 to receive rapid, life-saving assistance.
112 is the European emergency number. In Luxembourg, as elsewhere in Europe, dialing 112 connects you quickly with the fire department, an ambulance, the police, or civil protection.
This service should be contacted in the event of a medical or life-threatening emergency, such as an accident, a medical emergency, a suicide attempt, a fire, etc.
Do not hesitate to call 112 in the event of an unconscious person, a household accident, or a traffic accident.
When you call 112, you will be connected to an operator who will provide guidance on what to do. To ensure an effective response and the prompt dispatch of emergency services, you must provide your contact information, the location of the incident, a description of what happened, and the number of injured people…
In Luxembourg, you should also call 112 during nighttime emergencies, outside of regular office hours for doctors’ offices and medical centers.
The emergency service will also provide you with information on which hospitals are on call.
The service is free. It operates 24 hours a day, 7 days a week – More information at www.112.public.lu
113: Emergency phone number for non-injury situations
By calling 113, you will be connected to the duty desk of the Grand Ducal Police of Luxembourg.
The service is free. It operates 24/7. Call this number in the event of an accident, physical assault, theft, etc., where there are no injuries or life-threatening emergencies.
The Grand Ducal Police can intervene to secure the scene in the event of an accident, take the necessary initial steps to ensure people’s well-being, and also take a report of your complaint if needed.
Let’s not overload the emergency services!
In 2017, the Luxembourg Hospital Center treated an average of 220 people in the emergency room each day. In reality, fewer than 1.6% of emergency room admissions were “life-threatening” Level 1 emergencies. In contrast , 40% of admissions were Level 5.
Nearly one in two patients visits the ER between noon and 8 p.m. However, during this time slot, it is possible to see a doctor or visit a medical center.
Nevertheless, despite this high demand— which is not always justified— care provided by Luxembourg’s healthcare teams is prompt and of high quality. 75% of cases in Luxembourg’s emergency rooms are treated in less than 3 hours. The average wait time in Luxembourg emergency rooms is 3 hours and 49 minutes, compared to an average of 4 hours in other European hospitals.
So, to further improve emergency hospital services, consider visiting doctors’ offices or medical centers during daytime hours if your condition is not urgent.
To learn more about the procedures for obtaining a Luxembourg Medical Certificate in an emergency, visit our section on sick leave.
Emergency medical services in Luxembourg
Pediatric Emergency Services at the Kannerklinik in Luxembourg
The Kannerklinik at the CHL treats pediatric emergencies for children aged 0 to 15, 24 hours a day, 7 days a week.
The Kannerklinik is located at 4, rue Ernest Barblé, L-1210 Luxembourg.
On-call hospitals for emergencies in Luxembourg
To find out which clinics and hospitals are on call in Luxembourg, click here. You will find the name of the on-call hospital in your area, as well as its contact information.
Please note that the CHL and the Kirchberg Hospital take turns providing on-call services.
Would you like to learn more about the various hospitals, maternity wards, and clinics in Luxembourg? Click here.
Medical centers outside regular consultation hours
Please note: medical centers are not emergency services.
However, they provide medical consultations outside of regular office hours. Learn more about consultations with a private practitioner or at a medical center.
On-call pharmacies in Luxembourg
On-call pharmacies can dispense prescription medications outside of regular pharmacy hours. To find out which pharmacies are on call in Luxembourg in real time, click here!
Want to learn more about pharmacies in Luxembourg? Click here.
Dental emergencies on weekends in Luxembourg
A dental emergency outside of dental office hours?
The CHL operates a dental on-call service at 4 Rue Ernest Barblé in Luxembourg, from Saturday at 2:00 PM to Sunday at 6:00 PM.
The service is provided on a rotating basis by all dentists in the country. In the event of an accident affecting the teeth, the person concerned is received and treated at the on-call hospital.
Poison Control Center: 8002-5500
The Poison Control Center must be contacted whenever there is a risk of poisoning from hazardous products, household chemicals, medications, carbon monoxide poisoning, or other causes.
By calling 8002-5500, you will be immediately connected to an emergency toxicology information service. The service is free of charge and operates 24 hours a day, 7 days a week.
Remember to keep the product in question nearby so you can provide all necessary information to the emergency poison control center.
Mental Health Emergencies and Distress
Missing or distressed children: 116 000
Has your child gone missing or is in distress? You can reach the European emergency number at 116 000.
This number is available 24 hours a day, 7 days a week. The Luxembourg National Office for Children (ONE) will handle your call. In collaboration with the Grand Ducal Police, all necessary measures will be taken to provide you with the answers you need.
Suicide Prevention
To prevent suicides, a number of organizations offer telephone support services, including SOS Détresse at 454545.
More information on this page regarding prevention and support for people in vulnerable situations.
LAR, Helicopter Rescue and Air Ambulance Services
LAR – Luxembourg Air Rescue is a non-profit organization founded in 1988. Each year, LAR saves nearly 3,000 lives thanks to a fleet of rescue helicopters and medical aircraft. LAR operates worldwide.
A private, humanitarian organization based in Luxembourg, LAR is self-funded through membership dues from its 180,000 members. As a token of appreciation to its members, LAR offers free repatriation to all members in the event of a medical emergency abroad.
Membership can be individual or family-based. It takes effect one month after receipt of payment.
Grand Ducal Police, Security, and Civil Protection
The Grand Ducal Police is the Luxembourg police force. It ensures security within the national territory and protects the rights and freedoms of citizens. It also ensures the protection of people and property by maintaining public order.
Police Emergency: 113, national response for non-injury incidents
In the event of an emergency without injuries, a threat, or a danger, you can contact the Grand Ducal Police 24 hours a day, 7 days a week by calling the National Response Center at 113.
Your call will either be handled directly or forwarded to the appropriate regional police department.
To ensure your call is processed as quickly as possible, provide all relevant information. State your name, your location (if applicable), the location of the incident, and a clear description of the reported events. The operator will ask you all necessary questions to properly assess the situation.
Road Safety and Traffic Checks
For your safety on Luxembourg’s roads, you can find all kinds of useful advice on the Grand Ducal Police website.
To help prevent accidents, road checks conducted by the police are announced on their website.
E-Police Station for Police-Related Procedures
You no longer need to visit a police station to complete certain procedures with the Grand Ducal Police.
You can perform the following tasks directly on the Grand Ducal Police website:
- file a complaint online
- report a lost or found item online
- report property damage caused by one vehicle to another vehicle or to road infrastructure. Please note: this does not apply to accidents involving people! In that case, you must call 112
- register for the police watch service while you are on vacation
- report online harassment of your children (grooming)
- report cases of child sex tourism during your trips abroad
- Register your child with the “Lost Children” service at the Schueberfouer(must be done no later than the day before your visit to the Schueberfouer and during business days)
Read our full article on the rise in crime in Luxembourg and advice from the Police.
Lost and Found
Have you lost your glasses or keys? Contact the National Lost and Found Service:
- Phone: (+352) 244 24 4070 (Hours: 8:30 AM – 11:30 AM / 2:00 PM – 4:00 PM)
- Email: snot@police.etat.lu
Have you found a bag or a coat? Please turn it in as soon as possible to the police station nearest to you.
Please note that any lost property turned in to a police station is kept there for 8 days. After this period, if the item has not been claimed, it is transferred to the National Lost and Found Service.
Grand Duke Henri Police Station (CPGDH) 1 A-F, Rue de Trèves L-2632 Findel
The Grand Ducal Police also publishes a list of found items on its website.
More information is available on the Grand Ducal Police website.
There you will find all the necessary information about the Luxembourg Police itself, as well as their job openings.
You will also find advice on what to do in the event of a burglary, scam, theft, violence, cyberbullying, etc.
The police also provide prevention tips to help you avoid becoming a victim of theft or violence.
LU-alert.lu alert system
The LU-Alert warning and information system alerts the public in case of an emergency. Various public authorities, such as the police, fire department, foreign affairs, veterinary, and meteorological services, are tasked with sharing information about current or impending risks in the event of danger.
Information is shared on the website lu-alert.lu/ and via smartphone through a downloadable app. Users can set their preferred alert level.
First Aid Courses in Luxembourg
Why take first aid courses?
Anyone can witness an accident or medical emergency and may be able to save a life. First aidcourses teach you the proper actions and reflexes to assist someone in medical distress.
By taking first aid courses, you will learn how to assist an injured, unconscious, or critically ill person. These initial first aid steps allow you to provide immediate care while waiting for professional medical responders to arrive.
How can you learn first aid?
The INFS (National Institute for Emergency Training) coordinates first aid courses in Luxembourg. The organization currentlyoffers these first aid courses free of charge to the general public. Check with your local municipality for more information.
Companies can also have their employees take these first aid courses, though these are fee-based. By law, Luxembourg companies must train certain members of their staff in first aid. The minimum number of first aid responders must be 5% of the workforce in commercial or administrative companies, and 10% in other cases. Companies must also have a designated first aid station.
First Aid Course Content
The first aid course program is structured over a total of 16 hours. The program combines theory (1/3) and practice (2/3) based on the European First Aid Course model.
Upon completion of the course, participants will be able to perform the necessary first aid procedures:
- secure the accident site,
- effectively call for emergency services,
- perform life-saving first aid procedures such as the Recovery Position and cardiopulmonary resuscitation (CPR),
- stop bleeding,
- remove a helmet from an injured motorcyclist, …
The minimum age requirement to attend the course is 12 years old. Registration for the first aid course must be completed online at the cgids website.
At the end of the training, you will receive a free first aid certificate valid for 5 years.
Want to learn more about the healthcare system in Luxembourg? Visit our pages or downloadour free guide in PDF format to get all the useful information you need about Luxembourg.
Articles de la catégorie Health – Wellness
See a doctor
The medical sector is highly developed in Luxembourg. In addition to general practitioners, there are many medical specialists and other health professionals in the country who provide high-quality care to patients.
How and where to relax?
Luxembourg is a country renowned for its high quality of life. Its inhabitants are generally happier than those in the rest of the European Union. According to the latest Eurostat study, Luxembourg has an overall satisfaction rating of 7.5 out of 10, compared with 7.0 out of 10 for the 28 countries of the European Union as a whole.
Overview of the Luxembourg healthcare system
Luxembourg has a robust healthcare system. Thanks to high-quality preventive care and good coverage of healthcare costs, Luxembourg ensures the well-being of its citizens. Here you will find the main features of the Luxembourg healthcare system and how it contributes to the overall health of the country's residents.