Operational and project coordinator (M/F) - CDI

Your mission

You will be an assistant to the operations manager and will be involved in the following tasks in particular:

• Responsibility for the business vision for monitoring projects and evolution requests - in direct liaison with the Transformation and IT departments. Preparation of specifications, participation in testing and process optimization;
• Manage customer service campaigns (account statements, IFI, IFU, CRS, FATCA, commissioning, etc.), ensuring compliance with regulatory deadlines;
• Production, analysis and management of Customer Service performance and productivity indicators (in particular, compliance with service commitments and response times to suppliers and customers);
• Responsible for internal control and monitoring of customer service activities ;
• Customer Service Expert with authority to approve management actions (new business, arbitrages, redemptions and other administrative actions) and distribution agreements.  

You will be in direct contact with all AXA Weatlh Europe teams (including Customer Service, Compliance, Legal and Investments).

Your profile 

• You have a university degree (Bac + 5) with a major in administration.
• Five years' experience in a similar position in an insurance company or bank is required.
• You must be fluent in French; Dutch is an advantage.
• You are proficient in the Office package and have a thorough knowledge of Excel (Macro, VBA).
• Your ability to analyze and synthesize, as well as your rigor and organizational skills, will enable you to successfully complete your assignments within the given deadlines.
• You have excellent written and verbal communication skills (handling incoming calls and e-mails).
• You enjoy working as part of a team and know how to build trusting relationships with your partners.

AXA Wealth Europe

Your working environment

A proud member of the AXA Group, an international insurance brand and world leader in financial services, AXA Wealth Europe is a life insurance company specializing in the distribution of top-of-the-range life insurance policies!

Launched 7 years ago, the entity is growing rapidly in the Wealth markets of France, Luxembourg, Monaco and Belgium.

At AXA Wealth Europe, we believe that taking good care of our customers starts with taking good care of our people. That's why we pursue a committed HR policy that promotes diversity, preserves work-life balance and supports skills and career development.

Whatever team you join within our organization, certain things are true for all of us: the strong culture based on trust and respect. We are always looking to attract new talent to our company, while continuing to develop our existing staff.

Your benefits

Would you like to put your energy and talent to work for our customers? Be part of our great family by joining :

• A company with a strong commitment to the quality of working life for its employees, offering numerous employee benefits (telecommuting, flexible working hours, wellness and health program, sports activities outside working hours, 35.5 days' vacation, etc.);
• A company that offers attractive benefits;
• A company that organizes cultural, sporting and social events throughout the year (Staff Days, After-works, free museum visits, city trips, etc.);
• A stimulating environment where ongoing training enables you to constantly enhance your skills and develop your employability;
• A socially responsible employer that supports social and environmental causes as an insurer, investor and company, notably through the AXA Hearts in Action association;
• A responsible company with a voluntary policy to recognize and value individual differences in an inclusive work environment.

Interested?

Send your application directly to the Human Resources Department: drh@axa.lu.

In addition to traditional interviews where we meet to discuss your aspirations, during the recruitment process you'll be asked to provide a number of supporting documents, such as copies of diplomas, an extract from your criminal record and certificates of previous employment.

Would you like more information about our company and products?

Visit our websites www.axa.lu and www.axa-wealtheurope.lu