Violence, Harassment, Addiction: Where Can You Find Help in Luxembourg?
Anyone can find themselves facing a situation involving violence, harassment, addiction, or severe distress. When you’ve just moved to Luxembourg, quickly identifying the right person to turn to is all the more difficult because you’re not yet familiar with the country’s institutions and support services.
In Luxembourg, various services are available to listen to you, advise you, protect you, or refer you to the appropriate resources—whether you are directly affected, a loved one of someone in distress, or a witness to a concerning situation.
This page helps you quickly find the service best suited to your situation: emergencies, domestic or family violence, harassment, cyberbullying, addiction, psychological distress, or difficulties faced by a child or teenager.
Need help right away?
If you or someone else is in danger or needs urgent assistance:
- 113: Grand Ducal Police for situations requiring police intervention.
- 112: Medical emergencies and emergency services.
- 2060 1060: Violence helpline, offering support and guidance 24 hours a day, 7 days a week.
- CNVV – National Center for Victims of Violence: 24/7 support and assistance for victims.
In an emergency, don’t rely solely on an online search: contact the appropriate service directly.
Need help with violence, harassment, or distress? Key points
- You can ask for help even if you don’t yet know exactly what steps to take in Luxembourg.
- Several services offer confidential or anonymous support and can refer you to the appropriate organization.
- Support services aren’t just for victims: family members, witnesses, and people seeking to change violent behavior can also receive support.
- In cases of workplace harassment, employers have obligations to prevent and intervene.
- For children and adolescents, there are specific helplines in Luxembourg.
Who should you contact for help?
Faced with a situation involving violence, harassment, or mental distress, and not sure where to start? Quickly identify an initial point of contact. That person can then, if necessary, refer you to more specialized support.
| Situation | Who to contact? | Steps |
|---|---|---|
| Immediate danger | 113 or 112 | Request immediate assistance from the police or emergency services. |
| Domestic, family, physical, psychological, or sexual violence | Violence Helpline 2060 1060 / CNVV | Get a listening ear, advice, and referrals to appropriate support services. |
| Severe psychological distress | SOS Distress 45 45 45 | Talk anonymously and confidentially with a trained listener. |
| Addiction or concerns about a loved one | CNAPA – Fro No. 49 77 77 55 | Get information and be referred to specialized services. |
| Cyberbullying or online issues | BEE SECURE 8002 1234 | Receive confidential advice and appropriate guidance. |
| Children or youth in distress | Kanner-Jugendtelefon 116 111 | Get free, anonymous, and confidential support. |
| Workplace bullying | Employer, employee representative, ITM | Report the situation, ask for it to stop, and find out about your rights. |
Violence: Get a listening ear, protection, and support in Luxembourg
Violence can take many forms. It is not necessarily physical: psychological, verbal, sexual, or economic abuse, as well as controlling behavior, may also require help and support.
Luxembourg now has a coordinated network of services that allows those affected to find someone to talk to without having to figure out all the necessary steps on their own from the start.
Violence Helpline: A 24/7 Point of Contact
The Violence Helpline at 2060 1060 serves as the first point of contact for seeking advice or referral. It is available 24 hours a day, 7 days a week.
It is intended for victims of violence, as well as witnesses and individuals concerned about their own violent behavior.
Depending on the situation, the helpline can refer callers to a specialized service, a shelter, psychosocial support, medical assistance, or law enforcement.
CNVV: Centralized Support for Victims
The National Center for Victims of Violence (CNVV) provides a support center for people facing various forms of violence.
Available 24 hours a day, 7 days a week, it provides—depending on individual needs—psychosocial support, medical assistance, and information on available options. Police intervention and legal advice may also be offered.
This organization helps prevent victims from having to deal with multiple points of contact at once during what is often a difficult time.
If police intervention is necessary, please also visit our page dedicated to the Grand Ducal Police and safety in Luxembourg.
Have you witnessed violence?
A loved one, neighbor, coworker, or child may be facing a violent situation without knowing how to ask for help. Witnesses can also contact the Violence Helpline for advice on how to respond.
If you believe someone is in immediate danger, contact emergency services directly.
Do you resort to violence and want to change?
Support services are also available for people who recognize that they engage in violent behavior and wish to receive support to stop it.
The Violence Helpline can refer you to the appropriate professionals and resources. Seeking help at this stage allows you to take action before the situation worsens and to set up appropriate support.
Harassment and cyberbullying: Don’t face this situation alone
Harassment can occur at school, at work, in your personal life, or online. It can take the form of repeated behaviors that isolate, belittle, intimidate, or undermine a person’s dignity.
The appropriate course of action depends on the context: the workplace, a school, social media, or a situation that may fall under police jurisdiction.
Workplace Harassment
In Luxembourg, the Labor Code protects employees against psychological harassment in the workplace. Employers must implement preventive measures and take action when they become aware of a situation involving harassment.
Depending on your situation, you can contact:
- your employer or your human resources department;
- the employee representative body, if one exists;
- the Labor and Mines Inspectorate (ITM) to obtain information or report a situation;
- a professional who can advise you on your rights and the steps you can take.
The ITM can be contacted by anyone who believes they are a victim of workplace harassment, and it has a specific investigative procedure in place.
In any case, it may be helpful to keep records that allow you to reconstruct the facts and their chronology.
Luxembourg now provides the legal framework for the right to disconnect.
Cyberbullying: Seek Advice from BEE SECURE
Repeated messages, threats, the sharing of content, account hijacking, or attacks on social media may require appropriate intervention.
The BEE SECURE Helpline at 8002 1234 offers free and confidential counseling regarding cyberbullying, social media, privacy protection, and various issues related to Internet use.
The service is intended for children and young people, as well as parents, adults, teachers, and education professionals.
If the situation may constitute a crime or if someone is being threatened, the police can also be contacted.
Harassment: Important
Harassment isn’t limited to interactions between two coworkers. In a professional setting, certain behaviors may also come from a supervisor or from external individuals associated with the company. If in doubt, seek advice before trying to handle a recurring situation on your own.
Addictions: Where to Find Help in Luxembourg?
An addiction can involve various substances or behaviors and can have consequences for health, family relationships, education, work, or social life.
Seeking advice doesn’t necessarily mean starting treatment right away. It may simply involve gaining a better understanding of the situation, evaluating support options, and finding the right professional.
CNAPA: Prevention, Information, and Referral
The National Center for Addiction Prevention (CNAPA) is Luxembourg’s leading organization for addiction prevention.
Its Fro No helpline answers questions about addictions, substances, and the support services available in Luxembourg.
You can reach them at 49 77 77 55, Monday through Friday from 9:00 a.m. to 1:00 p.m. The service can help you identify resources suited to your situation or that of a loved one.
Support Tailored to Different Situations
Depending on your needs, support may be provided by a doctor, a psychologist, a specialized service, or an organization. Some organizations also offer support groups for those affected or their loved ones.
You don’t have to wait until a situation becomes particularly difficult to seek advice. Seeking help early often allows for a better understanding of the problem and helps identify possible solutions.
For more general questions about psychological support, see our guide on mental health and psychologists in Luxembourg.
Psychological Distress: Talking It Out and Finding Support
A breakup, bereavement, family or work-related difficulties, isolation, living abroad, or a buildup of problems can lead to a period of great distress.
During these times, you can seek help even if you’re not yet sure exactly what kind of support you need.
SOS Détresse: Anonymous and Confidential Listening
SOS Détresse offers anonymous and confidential support in Luxembourg at 45 45 45.
The helpline is available daily from 11 a.m. to 11 p.m. and until 3 a.m. on Fridays and Saturdays. A dedicated English-language service is also available on certain days.
SOS Détresse also offers online support options for people who prefer to write rather than call.
Suicide Prevention: Seek Help Quickly
A person experiencing severe distress or whose comments are causing concern among those around them should be able to be quickly referred to appropriate help.
SOS Détresse at 45 45 45 can serve as a first point of contact. In a crisis requiring immediate intervention, call 112.
You can also consult a doctor or mental health professional to receive an appropriate evaluation and support.
If you’re concerned about a loved one’s situation, you can contact a helpline yourself to ask for advice on how to support them.
Children and Teens: Specialized Support Services
Children and adolescents may also face difficulties at home, at school, in their relationships, or online. They don’t always feel comfortable talking about it right away with those around them.
Kanner-Jugendtelefon: 116 111
The Kanner-Jugendtelefon (KJT) offers children and young people the toll-free number 116 111.
The service is anonymous and confidential. Young people can talk about family or school problems, relationships with friends, bullying, or, more generally, any situation that’s on their mind.
A helpline for parents, too
Parents who are concerned about their child can also seek advice. The Elterentelefon service is available at 8002 4444 and offers a confidential listening service to parents facing a difficult situation.
For issues directly related to the Internet, social media, or cyberbullying, the BEE SECURE Helpline complements these services at 8002 1234.
How can you help a loved one in distress?
It’s not always easy to know how to react when you’re worried about a spouse, friend, coworker, or child.
However, you can play an important role by:
- taking what the person tells you seriously;
- listening to them without downplaying what they’re going through;
- encouraging them to contact a professional or a support service;
- offering, if they wish, to accompany them through certain steps;
- seeking advice yourself from a specialized organization if you’re unsure how to respond;
- contacting emergency services if you believe immediate intervention is necessary.
Checklist: Finding Help in Luxembourg
- In case of immediate danger, call 113 or 112.
- For situations involving violence, contact the Helpline at 2060 1060 or the CNVV.
- To speak anonymously about a distressing situation, contact SOS Détresse at 45 45 45.
- For questions related to addiction, contact Fro No at 49 77 77 55.
- For a child or teenager, call 116 111.
- For issues involving cyberbullying or online safety, contact BEE SECURE at 8002 1234.
- In the event of workplace harassment, seek information from your employer, the employee representative committee, or the ITM.
When should you contact the police?
Support and counseling services are not a substitute for intervention by the authorities when such intervention is necessary.
The Grand Ducal Police may intervene, in particular, when a person is in danger, when a violent situation requires immediate action, or when acts that may constitute a crime must be reported.
If you’re unsure about what steps to take after an incident of violence, the Helpline or the CNVV can also help you understand the various options available to you.
Find more information in our guide on the Grand Ducal Police and safety in Luxembourg.
Violence, Harassment, Distress: Common Mistakes
- Thinking that a situation must be extremely serious before seeking advice.
- Waiting until you know exactly which organization to contact before seeking help.
- Believing that only physical violence warrants support.
- Dealing with repeated workplace harassment on your own.
- Downplaying a child’s or teenager’s difficulties because they occur mainly online.
- Thinking that a loved one or a witness cannot call a support service to ask for advice.
Don’t face a difficult situation alone
Luxembourg has many services specializing in listening, prevention, protection, and support. For a newcomer, the hardest part is often knowing where to turn.
You don’t have to figure out the best course of action on your own: an initial contact with a helpline, a healthcare professional, or a specialized organization may be all it takes to be referred to the service that best meets your needs.
And if the situation is an emergency, always prioritize emergency services over administrative procedures or an online search.
FAQ: Finding Help in Luxembourg
What number should you call in case of violence in Luxembourg?
In case of danger requiring police intervention, call 113. To talk to someone and get guidance in a situation of violence, the Helpline 2060 1060 is available 24 hours a day, 7 days a week.
Where can you speak anonymously when going through a difficult time?
SOS Détresse offers anonymous and confidential support at 45 45 45. The service allows you to speak with a trained counselor without having to specify in advance the type of support you need.
Who should you contact for addiction issues in Luxembourg?
The CNAPA operates the Fro No helpline at 49 77 77 55 to answer questions about addiction and refer those affected or their loved ones to the appropriate services.
What should you do if you experience workplace bullying?
You can report the situation to your employer and, if applicable, to the employee representative body. The Labor and Mines Inspectorate can also provide information to employees and can be notified of a situation involving psychological harassment.
What number can a child or teenager call?
The Kanner-Jugendtelefon is available toll-free at 116 111. Children and young people can speak anonymously and confidentially about the difficulties they are facing.
Who should you contact in the event of cyberbullying?
The BEE SECURE Helpline at 8002 1234 offers free and confidential advice on issues such as cyberbullying, social media, and online safety. Depending on the severity of the situation, the Grand Ducal Police may also be contacted.
Can I ask for help on behalf of a loved one?
Yes. Several support services also provide counseling to loved ones and witnesses. You can contact them to explain the situation and find out what kind of support to refer the person in question to.
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