Essential services for staying connected in Luxembourg
Internet, cell phone service, television, apps, and delivery services are now among the first things to set up when you move to Luxembourg.
Whether you’re coming to work, study, or join your family, having a fast internet connection, a local phone number, and the right digital services will make your administrative procedures, your integration, and your daily life much easier.
Luxembourg boasts high-performance digital infrastructure and a wide range of providers. Before signing up for a plan, however, take the time to compare the services offered, contract terms, installation times, and included options so you can choose a plan that suits your needs.
This guide outlines the key services you’ll need upon arrival and directs you to our detailed guides to help you with each decision.
Digital Services: What Expats Need to Know
- Start by setting up your cell phone service and Internet connection to make all your other arrangements easier.
- Most providers offer bundled packages that include internet, TV, and phone service.
- Some installations, particularly for fiber-optic service, may take several days or weeks depending on your living situation.
- Several apps make it easier to handle administrative tasks, transportation, payments, and healthcare.
- Delivery services and pickup locations make it easier to receive your online purchases.
Services to Set Up Upon Your Arrival
As soon as you settle in, there are certain services you’ll want to set up quickly so you can communicate, work, handle administrative tasks, and fully enjoy your new living environment.
The table below helps you quickly identify the main steps and the corresponding Just Arrived guide.
| Service | Why? | Just Arrived Guide |
|---|---|---|
| Cell Phone | To stay connected, communicate, and use digital services. | Mobile plans, SIM cards, and eSIMs in Luxembourg |
| Home Internet | Remote work, studying, streaming, and online services. | Internet and fiber optics in Luxembourg |
| TV and streaming | Access local and international channels as well as streaming platforms. | Television, streaming, and foreign channels |
| Useful apps | Simplify your travel, administrative tasks, and payments. | Essential apps in Luxembourg |
| Receiving packages | Order online and easily receive your purchases. | Send and receive packages in Luxembourg |
Communicate and access the Internet
Cell phone service and Internet access are among the first services you’ll want to set up when moving to Luxembourg. They’ll allow you to stay in touch with friends and family, complete administrative tasks online, work remotely, access banking services, and enjoy streaming platforms.
Several providers offer plans tailored to individuals, families, students, and professionals. Before signing up for a plan, take the time to compare the included services, contract terms, setup fees, and available options.
Mobile Phone Service: Choosing a Plan That Fits Your Needs
Luxembourg-based carriers offer plans with or without a contract, prepaid cards, subscriptions that include a smartphone, and plans compatible with eSIMs. Depending on your situation, you can temporarily keep your foreign phone number or quickly choose a Luxembourg phone number to make it easier to communicate with your employer, government agencies, schools, or local service providers.
The major carriers also offer bundled packages combining mobile service, fixed-line Internet, and television, allowing you to bundle multiple services into a single contract.
To compare different carriers and understand the benefits of SIM cards, eSIMs, prepaid plans, and postpaid plans, check out our guide to Mobile Plans, SIM Cards, and eSIMs in Luxembourg.
Set Up a High-Performance Internet Connection
A reliable Internet connection is essential today, whether for work, handling administrative tasks, taking online courses, communicating with loved ones, or using the many digital services available in Luxembourg.
Depending on your home, several technologies may be available: fiber-optic, cable, or ADSL. Setup times vary depending on the provider you choose and the equipment already installed in your home. If you’re moving into a new home, it’s advisable to plan ahead with your request to minimize the activation time.
Before signing up, be sure to check:
- whether your home is eligible for fiber-optic service;
- the download and upload speeds offered;
- the contract term;
- any installation or activation fees;
- the equipment provided (modem, Wi-Fi router, etc.).
Find all the information you need in our guide to internet and fiber-optic service in Luxembourg.
Internet Services in Luxembourg: Important
Don’t choose your plan based solely on price. Also check the quality of mobile coverage at your home, whether your residence is eligible for fiber-optic service, installation times, the contract term, and any cancellation fees. A slightly more expensive plan may be better suited to your daily needs.
Get the Most Out of Digital Services in Luxembourg
Once your cell service and internet connection are set up, you’ll be able to access all the digital services that make daily life in Luxembourg easier. TV, streaming platforms, mobile apps, and delivery services help you save time and fully enjoy your new life in the Grand Duchy.
These services are constantly evolving. It’s therefore best to choose the ones that truly match your usage habits, budget, and lifestyle.
Television and Streaming Platforms in Luxembourg
Luxembourg-based providers offer various television packages that give you access to Luxembourgish, French, Belgian, German, and Portuguese channels, as well as numerous international channels. The major streaming platforms are also available in Luxembourg.
Your choice will depend mainly on the languages you want to watch, your use of on-demand content, and the services included in your internet subscription.
Check out our comprehensive comparison in the guide “Television, Streaming, and Foreign Channels in Luxembourg.”
Mobile Apps and Everyday Services in Luxembourg
Luxembourg strongly encourages the use of digital services. Several apps allow you to complete administrative tasks, plan your trips, schedule appointments with healthcare professionals, pay for purchases, or check public transportation schedules.
Installing these apps as soon as you arrive will save you valuable time and simplify many tasks.
Check out our selection in the guide “Essential Apps in Luxembourg.”
Order Online and Receive Your Packages in Luxembourg
Online shopping has become a regular part of many residents’ daily lives. Luxembourg benefits from an efficient network of postal services, pickup points, and automated lockers that make it easy to receive your orders.
While some online retailers do not offer direct delivery to Luxembourg, solutions like PackUp Import allow you to have your purchases routed through an address in France or Germany before they’re shipped to Luxembourg.
You’ll also find tips on choosing a delivery method, tracking your packages, or making a return in our guide to Sending and Receiving Packages in Luxembourg.
For more information, check out our guide to online shopping in Luxembourg, which covers the main online retailers, best practices, and delivery solutions tailored to expats.
Digital Services: Common Mistakes
- Signing up for a subscription without checking the contract terms or cancellation fees.
- Choosing an internet plan without checking whether your home is eligible for fiber-optic service.
- Waiting several weeks after moving in to request Internet installation.
- Ordering from a website that doesn’t ship to Luxembourg without checking available forwarding options.
- Ignoring digital apps that simplify administrative procedures and reduce the need to travel.
In summary
Setting up your digital services is one of the first steps toward a successful move to Luxembourg. Phone service, internet, TV, mobile apps, and delivery services will allow you to communicate, handle administrative tasks, and fully enjoy your daily life.
By taking the time to compare offers and choosing the services best suited to your situation, you’ll quickly gain greater convenience and independence.
Media & Telecoms: Learn More
- Media and Telecommunications in Luxembourg: Your Guide to Staying Connected
- Mobile Plans, SIM Cards, and eSIMs in Luxembourg
- Internet and Fiber Optics in Luxembourg
- Television, Streaming, and Foreign Channels in Luxembourg
- Must-Have Apps in Luxembourg
- Sending and Receiving Packages in Luxembourg
- Online shopping in Luxembourg
FAQ: Digital Services in Luxembourg
Which services should I set up first when I arrive in Luxembourg?
The first steps usually involve getting a phone number, setting up an Internet connection, and then choosing TV services, useful apps, and delivery solutions that fit your lifestyle.
Can I bundle Internet, TV, and phone service into a single plan?
Yes. Several providers offer bundled packages that combine internet, TV, and phone service. Comparing the included services and contract terms will help you choose the plan that best suits your needs.
What apps are useful when moving to Luxembourg?
Apps like MyGuichet, LuxTrust, Mobilitéit, Doctena, and Payconiq make it easier to handle administrative tasks, get around, make payments, and manage daily appointments.
How can you receive a package if a website doesn’t ship to Luxembourg?
Some retailers only ship to France, Germany, or Belgium. Services like PackUp Import allow you to have your purchases forwarded before they’re delivered to Luxembourg.
How long does it take to set up Internet service?
The timeframe depends on your home, its connection, and the provider you choose. It’s best to start the process as soon as you know your move-in date.
Where can I find detailed information about each service?
Just Arrived has a dedicated guide for each topic: cell phone service, Internet and fiber, TV and streaming, essential apps, and sending and receiving packages.
Articles in the category Media – Telecommunications
Media and Telecommunications in Luxembourg: A Guide to Staying Connected
Find out how to stay connected in Luxembourg through local media, telecommunications services, the Internet, television, and essential everyday apps.
The Media in Luxembourg: Print, Radio, and Television
Discover Luxembourg's leading media outlets for following local and international news: print media, radio, television, and digital media in several languages.
Parcel Delivery in Luxembourg: Shipping, Receiving, and Returns
Easily receive, send, or return your packages in Luxembourg. Discover POST Luxembourg’s services, pickup locations, self-service lockers, and major carriers.