You are in Luxembourg and need assistance? Listening on a specific subject, disability, reintegration, medical help, personal assistance or other, here are some useful addresses!
The Fondation Caritas Luxembourg is without doubt one of the references in terms of social integration or humanitarian aid in Luxembourg. Among other things, they call on volunteers. In addition, do not hesitate to give them clothes that are too small or other school material. They will be useful for others.
Learn more about the Special Needs Awareness Weeks organized by the City of Luxembourg
Emergency numbers for children and adolescents
Missing or distressed children: 116,000
In case of a missing or distressed child, you can call the 116 000 emergency number 24/7.
TheLuxembourg National Children’s Office (ONE), in collaboration with the Grand Ducal Police , will take your call and provide you with the necessary answers. ONE’s mission is to listen to families and prevent children and teenagers from running away.
Kajutel: free telephone support for young people 116 111
Kajutel was founded in 1992 by Caritas Youth and Family a.s.b.l. in association with the Red Cross, the Ligue Médico-sociale and the Kannerschlass Foundation.
Kajutel is a Luxembourgian telephone support service that guarantees the anonymity of callers. You will find the availability, respect, confidentiality and quality support you need.
Regardless of gender, age, religion, nationality or the problem at hand, KaJuTel (Kanner Jungend Telefon) is there to help children or teenagers in Luxembourg.
The organization has several missions: to listen to the needs of We are working closely with BEE SECURE and Insafe to help informyoung people and their parents about internet safety and to combat images of child abuse.
In the KaJuTel team, 45 volunteers trained in listening take turns to provide an available and competent service. Two psychologists, an educator and a secretary are also part of the organization.
How to contact KaJuTel?
To reach one of the KaJuTel members, dial the free number 116 111. The offices are open Monday, Wednesday and Friday from 5 to 10 pm, Tuesday and Thursday from 2 to 10 pm and Saturday from 2 to 8 pm. You can also visit the website kjt.lu.
Trauerwee, association to support young people in mourning
Whether through accidental circumstances or illness, grieving the loss of someone close to you is a difficult stage in a human being’s life.
Children and adolescents are particularly sensitive to this type of challenge. In order to cope with the death of a parent, brother, sister, etc., they sometimes need support and accompaniment in order to grieve. The association “Trauerwee” helps children and teenagers to rebuild their lives after a bereavement.
Accompanying children in their mourning, helping them to accept the loss of a loved one, giving them the keys to rebuild themselves and move forward are all missions that the members of the ASBL have given themselves.
Trauerwee is dedicated to children and teenagers from 4 to 15 years old. It offers them a place to meet, listen and exchange ideas, as well as the possibility of meeting other young people in the same situation. Youth participate in activities where they can express their grief in creative ways. The association also offers personalized follow-up in the form of home visits or referral to an appropriate therapeutic follow-up.
This mutual aid service, which complements the support of the child’s family, is completely free of charge. It is set up by volunteers. The help service is available in several languages (French, English, German, Portuguese, Luxembourgish and Scandinavian). Trauerwee is a great help to young people who have lost a loved one.
Trauerwee also organizes seminars and support sessions for widowed mothers and fathers.
More information on Trauerwee.lu.
Emergency Numbers for Parents
ElterenTelefon, the parent support service 26 64 05 55
You have just arrived in Luxembourg and your child has difficulty integrating socially (language problems, cultural problems, mockery, etc.)? Is your child having problems at daycare,school or in your home? Do you need advice on his education or his well-being? Do you want to talk about your difficulties as a parent and get help? Think about the “listening to parents” service!
Created in 1992, Ecoute parents is a listening, counselling and information service by telephone for people who have a direct or indirect relationship with children. The platform is easily accessible. Elterentelefon offers a quality service and preserves the anonymity of the parents who use it.
The Ecoute parents service is provided by competent volunteers who have undergone a one-year training in listening to people. They regularly participate in supervision. They are trained on an ongoing basis to provide effective service to those seeking their assistance. Volunteers guarantee complete anonymity and are subject to strict confidentiality in order to preserve your privacy.
An online helpdesk for parents also in English. In order to broaden its scope, the online help service called “Online Help supporting parents” has recently been staffed with fluent English-speaking volunteers.
Thanks to this new feature, families of all nationalities living in Luxembourg can also benefit from anonymous and confidential online assistance. The service is available online via the Kanner-Jugendtelefon website: www.kjt.lu.
The service can be reached at 2664 0555. It is offered by the Kanner-Jugendtelefon and Online Help via www.kjt.lu, two anonymous and confidential services for children and adolescents, as well as the BEE SECURE Helpline, which can be reached at 8002-1234, and the BEE SECURE Stopline.
Passage, support group for English-speaking parents
If needed, you can also benefit from the support of Passage, a support group for English-speaking parents in Luxembourg.
Passage allows you to find a dynamic community of parents and professionals who meet in a forum to discuss the education, health and development of their child.
The Passage website covers topics such as becoming a parent, child development, education, special needs, and where to find information and support for international communities.
With updated articles and a calendar of all events for parents, the Passage website presents itself as the help for parents in Luxembourg.
For parents: organization of monthly support group meetings as well as informative courses, workshops and seminars.
For professionals: regular workshops and meetings as well as professional development opportunities.
For more information on the dates of future events as well as to find the articles of Passage, please visit the website Passage.lu.
Help sick children with ING Luxembourg’s Facebook campaign #INGBestwishes
Are you looking for other associations more in line with your integration as a newcomer in Luxembourg? Click here for more information.
Info-Handicap, all the answers on disability
Created in 1993 and under agreement with the Ministry of Family and Integration, Info-Handicap’s missions include
- to answer any question concerning the field of disability in Luxembourg
- informing and guiding people with disabilities and their families, including on legal issues
- to raise awareness of disability issues among the general public, including through training
- to promote accessibility for people with disabilities in Luxembourg.
Info-Handicap has been accredited since 2012 as a professional training center. Companies wishing to do so can find numerous training courses related to the inclusion of people with disabilities, including accessibility for all, reception, diversity, transport, communication, etc.
A number of information and awareness documents are available on the Info-Handicap website. Among other things, you will find a complete Guide to Disability that will help you find answers to questions related to disability in all situations of everyday life: children, school, work, financial aid, housing, transportation, legal framework.
Resolux, information tool for assistance services
The Resolux website set up by Info-Handicap offers you an easy-to-use and almost exhaustive search tool that allows you to find, in the blink of an eye, a list of specialized services and reception centers in Luxembourg.
These services are listed in a very complete way and are aimed at a large population of people looking for help or assistance: tourists, expats, people with reduced mobility, pensioners, delinquents, refugees, people in distress or dependent, ...).
The drop-down menu provides a broad overview of the wide range of specialized services offered in Luxembourg and their geographical location.
Resolux makes your life easier by gathering, on the same support, the great majority of the Luxembourg specialized institutions by categories of research: unemployment, training, handicap, prevention, victims, …
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