You are in Luxembourg and need assistance as a parent or child? Here are some useful addresses and phone numbers.
Emergency for children and adolescents
National Children’s Office
ONE’s mission is to listen to families and prevent risks or runaways among young people aged 0 to 27.
This state service intervenes for all children and young adults in distress and living in Luxembourg. The service intervenes with the youth concerned as well as with the parents or family members. Depending on the situation, ONE will take all the necessary measures of help and assistance.
A financial contribution may be requested depending on the situation
Contact: Office national de l’enfance 33, Rives de Clausen L-2165 Luxembourg
Tel. (+352) 247-73696, E-mail: email@example.com
Missing or distressed children: 116,000
Is your child missing or in distress? You can call the European emergency number: 116 000, 24 hours a day, 7 days a week.
SOS Détresse – 454545.lu
The SOS Détresse association provides help to people in need. Telephone and online hotlines are available in several languages.
Kajutel: free telephone support for young people 116 111
Kajutel (Kanner Jungend Telefon) was founded in 1992 by Caritas Youth and Family a.s.b.l. in association with the Red Cross, the Ligue Médico-sociale and the Kannerschlass Foundation.
Kajutel is a Luxembourgian telephone helpdesk. The service guarantees the anonymity of callers. You will find the availability, respect, confidentiality and quality support you need.
KaJuTel helps children or teenagers in Luxembourg, regardless of gender, age, religion, nationality or problem.
The organization fulfills several missions:
- listening to young people (but also to their relatives),
- help educate young people and their parents about Internet safety through close collaboration with BEE SECURE and Insafe,
- fight against child abuse images.
Volunteers trained in listening take turns providing available and competent service. Two psychologists, an educator and a secretary are also part of the organization.
How to contact KaJuTel? To reach a KaJuTel member, dial the toll-free number 116 111. The offices are open Monday, Wednesday and Friday from 5 to 10 pm, Tuesday and Thursday from 2 to 10 pm and Saturday from 2 to 8 pm. You can also visit the website kjt.lu.
Trauerwee, association to support young people in mourning
Grieving the loss of someone close to you is a difficult step in the life of a human being, no matter what the circumstances. The association “Trauerwee” helps children and teenagers to rebuild their lives after a bereavement.
Children and adolescents are particularly sensitive to this type of challenge. In order to cope with the death of a parent, brother, sister, etc., they sometimes need support and accompaniment in order to grieve. The members of the ASBL are there to help young people accept the loss of a loved one. They give them the keys to rebuild and move forward.
Trauerwee is dedicated to children and teenagers from 4 to 15 years old. The young people find a space of reception, listening and exchange. They can also meet other young people in the same situation. Youth participate in activities where they can express their grief in creative ways. The association also offers personalized follow-up in the form of home visits or referral to an appropriate therapeutic follow-up.
This mutual aid service, which complements the support of the child’s family, is completely free of charge.
Trauerwee is run by volunteers. The help service is available in several languages (French, English, German, Portuguese, Luxembourgish and Scandinavian). Trauerwee is a great help to young people who have lost a loved one.
Trauerwee also organizes seminars and support sessions for widowed mothers and fathers.
More information on Trauerwee.lu.
Emergency Numbers for Parents
ElterenTelefon, parent support service 26 64 05 55
You have just arrived in Luxembourg and your child has difficulty integrating socially (language problems, cultural problems, mockery, etc.)? Is your child having problems at daycare,school or in your home? Do you need advice on his education or his well-being? Do you want to talk about your difficulties as a parent and get help? Think about the “listening to parents” service!
Created in 1992, Ecoute parents is a listening, advice and information service by telephone for people in contact with children. The platform is easily accessible. Elterentelefon offers a quality service and preserves the anonymity of the parents who use it.
The Ecoute parents service is provided by competent volunteers who have undergone a one-year training in listening to people. They regularly participate in supervision. They are trained on an ongoing basis to provide effective service to those seeking their assistance. Volunteers guarantee complete anonymity and are subject to strict confidentiality in order to preserve your privacy.
An online helpdesk for parents also in English. In order to broaden its scope, the online help service called “Online Help supporting parents” has recently been staffed with fluent English-speaking volunteers.
The service can be accessed online via the Kanner-Jugendtelefon website: www.kjt.lu. The service can be reached at 2664 0555. It is offered by the Kanner-Jugendtelefon and Online Help via www.kjt.lu, two anonymous and confidential services for children and adolescents, as well as the BEE SECURE Helpline, which can be reached at 8002-1234, and the BEE SECURE Stopline.
Passage, support group for English-speaking parents
Passage is a support group for English-speaking parents in Luxembourg.
With Passage, you find a community of parents and professionals to discuss the education, health and development of their child.
The Passage website covers topics such as becoming a parent, child development, education, special needs, and where to find information and support for international communities.
With updated articles and a calendar of all events for parents, the Passage website presents itself as the help for parents in Luxembourg.
For parents: organization of monthly support group meetings as well as informative courses, workshops and seminars.
For professionals: regular workshops and meetings as well as professional development opportunities.
For more information on the dates of future events as well as to find the articles of Passage, please visit the website Passage.lu.
Info-Handicap, all the answers on disability
Created in 1993 and under agreement with the Ministry of Family and Integration, Info-Handicap’s mission is to
- to answer any question concerning the field of disability in Luxembourg
- informing and guiding people with disabilities and their families, including on legal issues
- to raise awareness of disability issues among the general public, including through training
- to promote accessibility for people with disabilities in Luxembourg.
Info-Handicap has been accredited since 2012 as a professional training center. Companies wishing to do so can find many training courses related to the inclusion of people with disabilities, including accessibility for all, reception, diversity, transport, communication, etc.
A number of information and awareness documents are available on the Info-Handicap website.Among other things, you will find a complete Guide to Disability that will help you find answers to questions related to disability in all situations of everyday life: children, school, work, financial aid, housing, transportation, legal framework.
Learn more about the Special Needs Awareness Weeks organized by the City of Luxembourg
Resolux, information tool for assistance services
Resolux is a website set up by Info-Handicap. It offers an easy-to-use and almost exhaustive search tool to find a list of specialized services and reception centers in Luxembourg.
These services are listed in a very complete way and are aimed at a large population of people looking for help or assistance: tourists, expats, people with reduced mobility, pensioners, delinquents, refugees, people in distress or dependent, ….
The drop-down menu provides a broad overview of the wide range of specialized services offered in Luxembourg and their geographical location.
Resolux makes your life easier by gathering, on the same support, the great majority of the Luxembourg specialized institutions by categories of research: unemployment, training, handicap, prevention, victims, …
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