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Emergencies and first aid

What to do in a case of emergency?

Emergencies with people injured : 112

112 is the emergency phone number in Europe and Luxembourg. You can dial 112 when in an emergency in the 25 European Member States as well as in Norway, Island, Liechtenstein and Switzerland.

You can dial 112 in the following situations:

  • an accident on the road, at work, at home, etc. (when someone is injured),
  • illness,
  • fire,
  • flood,
  • intoxication,
  • an attack where people have been injured,
  • pollution,
  • material or bodily damage.

112 should also be contacted in case of emergency at night, outside the opening hours of doctors’ surgeries and doctors’ homes.

Free service 24/24, 7/7

112 Emergency call : Emergency number for ambulances, hospitals, duty doctors, chemists and veterinaries, civil protection and fire brigade.

By calling 112 you can also get information regarding which hospitals, pharmacies, doctors, vets are on call, as well as locksmiths and breakdown services.

www.112.public.lu

Emergencies with no people injured : 113

In the event of a road accident but no one has been injured call the police on 113.

Luxembourg Police Office: free, 7 days a week, 24 hours a day

Poison Control Center: 8002-5500

Free hotline, 7 days a week, 24 hours a day

Hospitals and pharmacies on duty

Hospitals on call

Note that in Luxembourg you can go directly to the hospital on call for emergency medical care.

To find out the clinics and hospitals on call, click here. You will find the names and details of the establishments.

Would you like to know more about the different hospitals, maternities, clinics in Luxembourg?

Children emergency : Kannerklinik in Luxembourg

For any medical emergency for a child under 14 years of age the Centre Hospitalier de Luxembourg CHL – Centre au 4, rue Ernest Barblé L-1210 Luxembourg has a 7/7 and 24h/24 emergency department.

For other hospital facilities for children in emergency or not, click here.

A study published at the end of 2017 showed the quality of reception and care received during emergency admission to Luxembourg hospitals.

Pharmacies on duty

To know the pharmacies on duty in real time, click here!

Would you like to know more about pharmacies in Luxembourg? Click here.

Dental emergency during the weekend

A dental care service operates continuously at the Luxembourg Hospital Center (CHL) 4 Rue Ernest Barblé in Luxembourg from Saturday 14 hours to Sunday 18 hours.

The service is provided in turn by all the dentists in the country. In the event of an accident affecting the dentition, the person concerned has to go to the on-call hospital.

Do you have a problem with your child or teenager in distress? Check out this page.

LAR – Luxembourg Air Rescue asbl

Only know-how and care matter in case of a medical emergency. Your LAR membership supports the lifesaving air rescue services provided by the LAR rescue helicopters in Luxembourg, while benefitting from free worldwide repatriation services aboard state-of-the art ambulance aircraft with no deferment period. 365 days a year and 24/7, LAR guarantees professional high quality services to its members.

More information www.lar.lu

First aid gestures

You will find on the Sante.lu website the first aid measures to be administered  while waiting for first aid to an unconscious person, in cardiorespiratory arrest, to treat wounds or to clear obstructed airways for an adult, a child or a baby. Do not hesitate to consult them !

First-aid training courses in French and Luxembourgish

Anyone may witness an accident or a loss of consciousness, and may be able to save a life. With these first aid-training courses, you will learn the appropriate gestures in case of emergency. You will then be able to help a person in danger, wounded, unconscious or in a vital emergency pending the arrival of medical first aid professionals.

At the end of the training, you will receive a free first aid certificate available for 5 years.

The first aid courses are now centralized by the INFS, the National Institute of Rescue Training, responsible in particular for the training of firefighters of the Grand-Ducal Fire and Rescue Corps. Organized in collaboration with the City of Luxembourg and many municipalities in Luxembourg , they are offered free of charge to the civilian population.

These first aid courses are also offered to companies for their employees. Indeed, it is mandotory in Luxembourg companies to train a certain number of staff in first aid, as well as to have a first aid place. The minimum number of rescuers must be 5% of the personnel in a commercial or administrative type company, 10% in other cases.

Course content

The program of these first-aid training courses lasts 16 hours and associates theory(1/3) and practice (2/3), on the European model of First Aid Course.

At the course, the participants will be able to perform the necessary first-aid actions such as securing the accident site, effectively calling for help, and taking the first positive actions such as lateral safety position, cardio and pulmonary resuscitation, stop bleeding, remove an injured biker helmet, …

The minimum age required to attend the course is 12 years old and the registration is to be done online at www.cgids.com.