Emergencies and first aid

Who to call in case of emergency?

For all emergency numbers, state at the outset your identity, your location and the location of the person in danger. You will also need to accurately describe the circumstances of the accident and the injured person’s symptoms if necessary.

The emergency services will then be able to intervene and/or give you all the emergency advice.

Emergency number with injuries: 112

In case of emergency, the 112 emergency number is the European number to call for help and get quick and vital assistance. 112 allows you to be quickly connected to the fire department, an ambulance or the police and civil protection. It is available every day, at any time.

This service must be reached in case of a life-threatening emergency such as an accident, a fainting spell, a suicide attempt, a fire, etc.

On the phone, the caller is put in contact with an operator. For an effective response and the dispatch of the emergency services as soon as possible, the caller must provide his or her contact details, the location of the incident, the course of events, the number of injured persons, etc. Advice is then given.

Do not hesitate to contact 112 in case of unconscious persons, domestic or traffic accidents…

112 should also be called in case of an emergency at night, outside the opening hours of doctors’ offices and medical centres.

The service is free. It operates 24 hours a day, 7 days a week – More information on www.112.public.lu

Emergency number without injuries: 113

By calling the number 113, you will be put in contact with the permanence of the Grand-Ducal Police of Luxembourg .

The service is free and operates 7 days a week, 24 hours a day. Call this number in case of physical aggression, theft, …

Poison Control Centre: 8002-5500

The Poison Control Center should be contacted whenever there is a risk of poisoning with hazardous products, household products, drugs, carbon monoxide poisoning or other. You will be put in contact with an emergency toxicology information service immediately. Free service, 7 days a week, 24 hours a day.

Remember to keep the offending product nearby to give all the information to the emergency poison control service.

Medical homes, hospitals and pharmacies on call

Medical homes

Medical homes provide medical consultations outside the hours of operation of medical offices. Learn more about medical centers.

Hospitals on call

In the event of medical home closures, and to find out which clinics and hospitals are on call, click here.  You will find the names of the establishments as well as their coordinates.

If you would like to know more about the different hospitals, maternity wards and clinics, click here.

Children’s emergencies at the Kannerklinik in Luxembourg

For emergencies 7 days a week and 24 hours a day concerning a child under 14 years old, you can go directly to the Centre Hospitalier de Luxembourg CHL – Kannerklinik at 4, rue Ernest Barblé L-1210 Luxembourg

For more emergency and non-emergency hospitalized children, click here.

Pharmacies on call

To find out which pharmacies are on call in real time, click here!

Would you like to know more about pharmacies in Luxembourg? Click here for more information.

Dental emergency during the weekend

An on-call service in dental medicine operates continuously at the Centre Hospitalier du Luxembourg (CHL) 4 Rue Ernest Barblé in Luxembourg, from Saturday 2 pm to Sunday 6 pm.

The service is provided on a rotating basis by all dentists in the country. In the event of an accident affecting the teeth, the person concerned is received and cared for at the hospital on duty.

Luxembourg Air Rescue asbl - Emergency rescue

LAR is a non-profit organization founded in 1988. Each year, the LAR saves nearly 3,000 lives with a fleet of rescue helicopters and medical aircraft. A private and humanitarian organization, it is self-financing thanks to the contributions of its 180,000 members.

As a token of our appreciation, the LAR offers free repatriation to all its members in the event of a medical emergency abroad .

Membership can be individual or family. It takes effect one month after receipt of the payment.

First aid gestures

On the Sante.lu website, you will find first aid procedures to administer to an unconscious person, in cardiorespiratory arrest, to treat wounds or to clear obstructed airways. While waiting for medical help, these gestures can save lives, whether it is for an adult, a child or an infant.

First aid courses

Because everyone can witness an accident or an illness, and is likely to be able to save a life, the first aid courses allow to learn the right gestures. In case of need of help to an injured, unconscious or vital emergency person in danger, these first gestures allow to give first aid until the arrival of the medical first aid professionals.
At the end of the training, you will obtain a free first aid certificate valid for 5 years.

The first aid courses are now centralized by the INFS, National Institute of First Aid Training. The organization is in charge of the training of the firemen of the Grand Ducal Fire and Rescue Service. Organized in collaboration with the City of Luxembourg and many municipalities in Luxembourg, these first aid courses are offered free of charge to the civilian population.

These first aid courses are also offered to companies for their employees, but in a paid version this time. Luxembourg companies are indeed required to train certain staff members to first aid techniques. They must also have a first aid facility. The minimum number of first aiders must be 5% of the staff in a commercial or administrative company, 10% in other cases.

Content of the first aid courses

The program of the first aid courses is organized on a total duration of 16 hours, and combines theory (1/3) and practice (2/3) on the European model of the First Aid Course.

At the end of the course, participants will know how to perform the necessary first aid procedures:

  • make the accident site safe,
  • effectively call for help,
  • perform first aid procedures such as the lateral safety position and cardiopulmonary resuscitation,
  • stop the bleeding,
  • remove a helmet from an injured motorcyclist, …

The minimum age to attend the course is 12 years old. The registration is to be done online on the cgids website.

Let’s not clutter up the emergency services!

In 2017, the Luxembourg Hospital Center treated an average of 220 people in the emergency room per day .Less than 1.6% of emergency admissions were level 1 “life-saving” emergencies. In contrast, 40% of admissions were level 5.

Nearly one out of two patients comes to the emergency room between 12:00 and 8:00 p.m., a time when it is possible to see a doctor or go to a medical centre.

In spite of this strong demand, the care provided by the health care teams is of high quality. 75% of requests are processed in less than 3 hours. The average waiting time of 3 hours and 49 minutes is lower than the average waiting time of 4 hours in other European hospitals.

So to improve even more the emergency hospital services,
consider visiting doctors’ offices or medical centres, during daytime hours and if it is not an emergency.