MyAxa, one click away from a “Happy End”
With the launch of its new insurance management mobile application MyAxa in past March in Luxembourg, Axa allows its customers to connect to all the insurance company’s services, all the time.
Comprehensive and interactive insurance services
Most other insurance companies offer the possibility of using your smartphone for some of their products, the new app MyAxa has managed to group together in one mobile application the most complete, interactive, optimised and user-friendly insurance services. You can monitor your insurance contracts, your insurance claims, medical reimbursements, call the help desk or simply make an appointment with your insurance advisor, all from your mobile phone or tablet 24 hours a day. A free app for every AXA customer.
MyAxa an immediate success with insurance customers who are connected
We went to the Nepper-Weyland insurance company on Avenue Pasteur in the Limpertsberg district to discover MyAxa, a mobile application which appears to be what the “Tesla” is to the car industry: an innovative and powerful product which is well designed.
“We were astonished at just how quickly our customers started to use the app” explained Carla Weyland who added “in just a couple of weeks two thirds of our customers have already downloaded MyAxa and regularly use it!” For these customers, mainly professionals and very connected, MyAxa has quickly become an essential application.
MyAxa, the Swiss army knife of insurance Apps?
Available in three languages (French, English, German), this evolutionary app allows you to directly manage all your insurance contracts: car insurance, home insurance, health, savings, pension and life insurance. All MyAxa users can monitor for example the reimbursements of their medical expenses or the evolution of their savings or investment plan directly from their smartphone. They also receive notifications and personalised updates of their files!
The icing on the cake… in just one click MyAxa enables its customers to contact emergency services or make an insurance claim, with photos to back it up from wherever they are with their telephone. In case they need emergency services, they are put in direct contact with AXA Assistance which organises help using local service providers. “It is the real Swiss army knife of mobile apps” according to Pascal Nepper, for whom it is the “all in one” feature of the product plus its simple and user-friendly navigation that drives its success, including among the more mature customers.
A user-friendly app
The app is downloaded in a few of minutes on all types of smartphones and tablets using a social security identification number or your AXA identification number plus an email address as your user login. Once activated, the app is made secure via a personal pin code or a unique digital fingerprint.
At the Nepper-Weyland agency, which has the highest number of MyAxa users, the app doesn’t replace the close customer relationship or their availability to see customers. On the contrary, it means improved services and saves everybody time. Mrs Weyland and Mr Nepper know that their customers are just one click away from their agency.