The medical sector is very well developed in Luxembourg. In addition to general practitioners, many medical specialists and other health-related professions are present.
Have you just moved to Luxembourg or are you planning to do so soon? Here is some useful information about medical consultation in Luxembourg.
See a doctor in Luxembourg
Languages of consultation
Many Luxembourg doctors speak several languages, including English. However, if you are not comfortable in any of these languages, you can find a doctor who speaks your native language or use a translator.
The Doctena.lu website allows a personalized search for doctors by specialty, location and the languages spoken by the doctor or health specialist.
If you live in Luxembourg, you will need to have health insurance. Most residents are covered by the national health insurance scheme, which is funded by social security contributions. If you are not covered by the national health insurance system, you will need to take out private health insurance. Learn more about the health insurance system.
Cost of medical consultations
The cost of a medical consultation in Luxembourg varies depending on the doctor and the type of consultation. If you are covered by the national health insurance scheme, you will usually only have to pay a contribution.
Consultation with health specialists
In some cases, you will need a referral from your treating physician to consult a specialist in Luxembourg. This prescription will determine whether or not your health insurance will cover the care. Reimbursement for care depends on the type of treatment you need and your health insurance coverage. If you are not sure, you can ask your doctor or insurance company for more information.
If you consult a doctor in Luxembourg, he or she will keep a record of your consultation and any treatment you receive. You may request a copy of your medical record. You will then have it in your possession for future consultations or for transfer to a new physician. The shared health record or PHR allows these personal elements to be made available to other physicians.
Make a medical appointment
If you get sick and need to see a doctor, it is advisable to first go to a general practitioner. If necessary, he or she will advise you to consult a specialist and will write a prescription for this purpose.
To consult a doctor in Luxembourg, you usually have to make an appointment in advance. You can either call the doctor’s office or make an appointment online, depending on the doctor’s preference. Some physicians may also offer walk-in consultations. Nevertheless, it is better to check in advance. Indeed, since Covid, many doctors consult only by prior appointment.
How do I make an appointment or find a doctor?
To make an appointment, you can call the practitioner’s office directly. Some doctors are also listed in the directories of online medical platforms such as Doctena.lu.
You can make an appointment directly online at the dates and times of availability of the proposed practitioners. Some doctors also offer video-consultations. Remote consultations have developed in the context of the Covid-19 pandemic.
Please note that if you cancel your medical appointment within 24 hours, some practitioners still charge for the consultation. This is also the case if you do not show up for your appointment.
Econsult : medical consultations via internet
In the context of the Covid-19 pandemic, the National Health Fund has launched a new online medical consultation service. Reducing travel and the risk of contagion, this service is fast, easy and allows you to consult your doctor, dentist or midwife in complete safety.
Whether it is an audio or video consultation, you select the doctor in the desired specialty on the medical internet platform econsult.esante.lu.
The patient then creates his account by filling in his email address, his cell phone number and his 13-digit number . He then receives a link to access the tele-consultation. A reminder is sent to the patient fifteen minutes before the consultation begins, once the doctor is available. If not, the patient is directed to a virtual waiting room.
During the consultation, the patient can exchange documents via chat. At the end of the consultation, the patient receives the bill of fees for payment of the tele-consultation. The consultation can then be reimbursed through the NHA. If necessary, a certificate of incapacity will be issued for transmission to the employer.
If necessary, the patient will also receive a duplicate prescription for medications and laboratory tests from the previously selected pharmacy or laboratory. The analyses can also be performed at home.
Medical services, evening and weekend consultations
Doctors on call
Need a doctor overnight or on weekends? Your regular medical office is closed and you need a medical opinion or a medical consultation?
Doctors and dentists only consult during weekdays at working hours. There is no doctor on call in Luxembourg.
The Centre Hospitalier de Luxembourg offers a dental emergency service.
These are the medical centres that provide a replacement service for general practitioners for night care, weekends and holidays, when the medical practices are closed.
The medical centres offer a medical permanence in the evening and on weekends at certain times. Please note that they are not emergency services!
There are 3 medical centers in Luxembourg:
- Medical center for the center of the country located in Luxembourg: 23 Val Fleuri, L-1526 Luxembourg. Patients are welcomed without prior appointment.
- On-call medical center for the north, located in Ettelbruck: 110, av. Lucien Salentiny L-9080 Ettelbruck. It is necessary to make a prior appointment via the Internet this web address or by phone(+352) 20 333 111 . Reservations can be made from 7 p.m. on weekdays and from 7 a.m. on weekends and holidays.
- On-call medical center for the south, located in Esch/Alzette – Belval district: 3-5, avenue du Swing, L-4367 Belvaux (Esch-Belval). Patients are welcomed without appointment.
Opening hours of the medical centers:
- Monday to Friday from 8:00 pm to midnight
- Saturdays, Sundays and holidays from 8 am to midnight.
In case of a medical emergency and the closure of medical homes, you should call 112 .A doctor will collect the first information. Depending on the needs, he will make a home visit or decide on an emergency hospitalization.
In case of a medical emergency medical emergency, call112
Consult specialized physicians
It is relatively easy to get appointments with a specialist doctor. However, the delays are more or less long depending on the specialty sought. Luxembourg is also experiencing a shortage of specialized doctors.
In Luxembourg, it is not necessary to have a prescription from a general practitioner to obtain an appointment with a specialist.
However, if you want your health insurance or complementary health insurance to cover the costs of medical care from specialized medical or paramedical professions, it is preferable to have a medical prescription from your general practitioner . Find out beforehand whether or not you need to obtain this prescription.
To find a health care professional in the field and specialty you are looking for, ask your regular doctor for a referral. The online platform www.doctena.lu will also allow you to select the practitioner according to his or her specialty, locality and languages spoken.
You can also refer to the medical and para-medical associations below.
Luxembourg Association of Osteopaths – ALDO
Osteopathy is based on the diagnosis and treatment of people with functional disorders and physical pain using a manual approach. The goal is to restore mobility and physical well-being to the patient.
Osteopathy is indicated for adults, children and infants.
More and more patients are turning to this profession to treat ailments and pathologies as diverse as physical pain. Some people also use osteopathy for other problems such as depression. Osteopaths treat adults, children and even infants.
To date, you do not need a medical prescription to consult an osteopath. Osteopathy sessions are not reimbursed by the CNS.
On the other hand, more and moresupplementary insurances are taking over the reimbursement of the care. Osteopaths’ fees are free. Find out more beforehand.
It is now necessary to justify a master level training to be an osteopath in Luxembourg.
Luxembourg Association of Physiotherapists – ALK
As a patient, you are free to choose your practitioner, whether it is for therapeutic or wellness-related care.
Physiotherapists intervene for many pathologies, whether they are of muscular, respiratory, articular origin, …
In order for physical therapy to be covered by your health insurance, the sessions must be prescribed in advance by a general practitioner.The prescription will have to be validated by the NSC. The reimbursement rate is generally 70%, except in some cases where it is 100%.
To work in Luxembourg as a self-employed or salaried employee, a physiotherapist must hold a state diploma attesting to his or her ability to work as a Masseur-Kinésithérapeute.
Association Luxembourgeoise des Orthophonistes (logopedists) – ALO
Speech-language pathologists are responsible for the diagnosis and treatment of written and oral language and expression difficulties in children and adults.
The most common disorders presented are lisping, stuttering, speech delays or any other difficulty related to writing or speaking.
There is a Logopedics Center in Strassen, under the supervision of the Ministry of Education, Children and Youth. It takes care of children with speech and expression disorders in order to follow a basic Luxembourgish education. The children taken in charge are reintegrated into the normal school system when the disorders have disappeared.
In order to practice in Luxembourg, speech therapists must have the required competencies to practice. The recognition of the original diploma is requested by the Ministry of Higher Education and Research. In addition, the practitioner must have the linguistic skills to practice in Luxembourg with knowledge of the 3 official languages, and be a national of a European country or be in good standing with immigration.
Mental Health Center
As part of the Ligue Luxembourgeoise d’Hygiène mentale (D’Ligue), the Mental Health Center offers psychological and psychiatric consultations by appointment.
This free service is offered to adults suffering from psycho-social disorders, depression, personality disorders, anxiety attacks… whether as a result of trauma or not. The objective is to maintain patients in their usual environment and not to remove them from their environment by placing them in psychiatric centers. However, therapeutic housing can be made available.
You can also consult the site prevention-depression.lu.
Société Luxembourgeoise de Psychologie asbl
More than 300 psychologists and psychotherapists are present in Luxembourg. The Luxembourg Society of Psychology is a member of the European Federation of Psychologists’ Associations (EFPA) since 2001.
The Psy-Jeunes service offered by the Luxembourg Red Cross provides psychological and psycho-therapeutic follow-up for young people between 12 and 21 years old.
Young people and their families will find support here in the form of consultations with psychologists and psychotherapists. Emotional, affective, anxiety, suicidal thoughts, family problems, sexual abuse, behavioral or eating disorders, … each of these symptoms or facts should not remain unanswered.
By creating the Psy-Jeunes service, the Red Cross accompanies young people in pain and offers them psychological and psychotherapeutic follow-up. The help is concrete and caring and is aimed at better mental health and long-term well-being.
Applications should be made either by calling 2755 or by contacting ONE – Office National de l’Enfance.
Since 2015, the profession of psychotherapist is regulated in Luxembourg. It is now necessary to have a master’s degree from theUniversity of Luxembourg. In addition, the practitioner must understand the 3 official languages of the country, and be fully fluent in either German or French. See diploma recognition.
The audio phonological service depends on the Luxembourg Ministry of Health. This service is dedicated to the prevention, screening and management of hearing and language disorders for both children and adults.
Early detection of hearing problems in young children is essential. This will allow them to be better treated.
So pay attention if your child shows signs of ear pain or is unresponsive to noise, even when sleeping in a quiet environment. Similarly, the sounds your child makes should change with his or her age. Stay tuned and when in doubt, consult us!
In Luxembourg, the prevention of hearing and language disorders is a major issue. The number of people suffering from hearing disorders in Luxembourg is estimated to be around 60,000. For half of them, this disorder would be really incapacitating.
All audio-phonology consultations are free of charge. Audio screening is performed at an early age for newborns. Children are also screened in Luxembourg’s basic school classes in cycle 1.2 (age 5) for hearing disorders and from the age of 2.5 for possible language disorders.
Subsequently, support is provided to children and adults with speech, language and hearing disorders. Adults are also treated for all hearing disorders, including tinnitus problems.
The orthoptic service, located in Luxembourg Hamm and Esch-sur-Alzette, is a state service in charge of visual screening for children from 10 months to 4 years (up to cycle 1.2 of the Luxembourg school). People with vision problems are also taken care of.
The procedures performed by the orthoptic service are free and optional.
Orthoptic consultations do not replace consultations with an ophthalmologist. In case of a positive detection of a vision problem, the orthoptist will advise you to consult an ophthalmologist.
Vision problems in a senior citizen. In the case of a narrowing of the field of vision, the orthoptic service can perform a low vision assessment based on a prescription from an ophthalmologist. A visual aid may be recommended to the LTC insurance company based on a medical report.
Reimbursement of medical consultations
The costs of medical consultations are rather well reimbursed by the CNS, a public health service. But don’t hesitate to take out a complementary insurance policy to further improve this reimbursement rate? Your health is paramount, so think about preserving it.
In order to be reimbursed for medical expenses incurred, you will need to register with the CCSS (Centre Commun de la Sécurité Sociale) and your health insurance fundupon arrival in Luxembourg.
Specificity of medical care abroad
In case of medical care in theEuropean Union, the possession of a European CNS card is generally sufficient to get treatment without advancing funds.
For other countries, you will need to request prior authorization from the CNSto be reimbursed for all or part of the medical expenses incurred.
Contact the NSC for more information.
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