Do you have an emergency? Who to contact How do you do it? Here you’ll find all the advice and emergency services to help you at this delicate time.
What to do in an emergency
Act quickly and coolly
In the event of an accident or emergency, the first few minutes or even seconds are crucial. Make sure you act quickly, but also effectively. Above all, you need to keep your cool and apply the following protocol to help the victims.
- Secure the accident site and the people involved and/or injured.
- Determine thecondition of victims, any apparent injuries or trauma.
- Then ask for help by calling emergency numbers. For all emergency numbers, state at the outset your identity, your location and the location of the person in danger. You’ll also need to describe the circumstances of the accident and the injured person’s symptoms, if necessary. The emergency services will then be able to intervene and/or give you all the emergency advice.
- Perform first aid procedures.
First aid gestures
On the webste Sante.lu, you’ll find first aid instructions for an unconscious person or one in cardiorespiratory arrest, for treating wounds or clearing blocked airways.
While waiting for medical help, these emergency gestures for adults, children and infants can save lives.
What emergency numbers should I call? Telephone contacts
112: emergency number with casualties
If you find yourself in an emergency with injured people, call 112 for quick and vital help.
112 is the European emergency number. 112 allows you to be quickly connected to the fire department, an ambulance or the police and civil protection.
This service must be reached in case of a life-threatening emergency such as an accident, a fainting spell, a suicide attempt, a fire, etc. Do not hesitate to contact 112 in case of unconscious persons, domestic or traffic accidents…
On the phone, you’ll be put in touch with an operator who’ll give you the advice you need to follow. To ensure an effective response and the fastest possible dispatch of emergency services, you must provide your contact details, the location of the incident, the course of events, the number of injured…
In Luxembourg, 112 must also be dialed in the event of a night-time emergency, outside the opening hours of doctors’ surgeries.
The service is free. It operates 24 hours a day, 7 days a week – More information on www.112.public.lu
113: casualty-free emergency number
By calling the number 113, you will be put in contact with the permanence of the Grand-Ducal Police of Luxembourg .
The service is free. It operates 7 days a week, 24 hours a day. Call this number in the event of an accident, physical assault, theft, etc. without injuries or life-threatening emergencies.
Let’s not clutter up the emergency services!
In 2017, the Centre Hospitalier de Luxembourg treated an average of 220 people in emergency every day. In fact, less than 1.6% of emergency admissions were level 1 “life-saving” emergencies. By contrast, 40% of admissions were level 5.
Nearly half of all emergency patients are seen between 12pm and 8pm. However, it is possible to consult a doctor or go to a medical center in this time slot.
Nevertheless, despite this high demand, which is not always justified, the care provided by Luxembourg’s healthcare teams is fast and of the highest quality. 75% of requests to Luxembourg’s emergency services are dealt with in less than 3 hours. The average waiting time in Luxembourg’s emergency department is 3 hours 49 minutes, whereas the average waiting time in other European hospitals is 4 hours.
So to improve even more the emergency hospital services, consider visiting doctors’ offices or medical centres, during daytime hours and if it is not an emergency.
Medical emergency services in Luxembourg
Children’s emergencies at the Kannerklinik in Luxembourg
The CHL’s Kannerklinik provides emergency care for children aged 0 to 15, 7 days a week, 24 hours a day.
The Kannerklinik is located at 4, rue Ernest Barblé, L-1210 Luxembourg.
Hospitals on call
To find out which clinics and hospitals are on call in Luxembourg, click here. You will find the names of the establishments as well as their coordinates.
If you would like to know more about the different hospitals, maternity wards and clinics, click here.
Please note that medical centers are not emergency services. They provide medical consultations outside office hours. Find out more about medical centers.
Pharmacies on call
On-call pharmacies can dispense prescription drugs outside pharmacy opening hours. To find out which pharmacies are on call in real time, click here!
Dental emergency during the weekend
A dental emergency outside dental office opening hours? CHL has a dental on-call service at 4 Rue Ernest Barblé in Luxembourg, from Saturday 2pm to Sunday 6pm.
The service is provided on a rotating basis by all dentists in the country. In the event of an accident affecting the teeth, the person concerned is received and cared for at the hospital on duty.
Poison Control Centre: 8002-5500
The Poison Control Center should be contacted whenever there is a risk of poisoning with hazardous products, household products, drugs, carbon monoxide poisoning or other.
You will be put in contact with an emergency toxicology information service immediately. This service is free of charge. It operates 7 days a week, 24 hours a day.
Remember to keep the offending product close at hand, so that you can give all the necessary information to the emergency poison control service.
Luxembourg Air Rescue asbl - Emergency rescue
LAR is a non-profit organization founded in 1988. Each year, the LAR saves nearly 3,000 lives with a fleet of rescue helicopters and medical aircraft. A private and humanitarian organization, it is self-financing thanks to the contributions of its 180,000 members.
As a token of our appreciation, the LAR offers free repatriation to all its members in the event of a medical emergency abroad .
Membership can be individual or family. It takes effect one month after receipt of the payment.
Grand Ducal Police, emergency, security and civil protection services
The Grand Ducal Police is the Luxembourg police force. It ensures national security and protects citizens’ rights and freedoms. It also ensures the protection of people and property, and the maintenance of public order.
Police emergencies: 113 national casualty-free response center
In the event of an emergency with no injuries, threats or danger, you can contact the Grand Ducal Police 24/7. Call the National Response Center on 113.
Your call will either be handled directly or taken over by the competent regional police.
To ensure that your call is answered and processed as quickly as possible, please provide as much information as possible. State your identity, your location (if any), the place where the event took place and a clear description of the events reported. The call taker will ask you all the questions you need to answer to ensure that your situation is taken into account.
Road safety and checks with the Grand-Ducal police force
For your safety on Luxembourg’s roads, you can find all sorts of useful tips on the Grand Ducal Police website.
For a better prevention of accidents, the traffic controls carried out by the Police on the roads are announced on their website.
E-commissariat for your administrative procedures with the police
From now on, you no longer need to go to a police station to deal with the Police Grand-Ducale.
You can take the following steps directly from the Police Grand-Ducale website:
- file a complaint online
- report a lost or found object online
- report material damage caused by a vehicle to another vehicle or to a road feature. Please note that this does not apply to personal accidents! In this case, call 112
- sign up for police surveillance during your vacation
- report your children’s grooming on the internet
- report cases of child sex tourism while traveling abroad
- register your child with the “enfants perdus de la Schueberfouer” service (to be done no later than the day before your visit to the Fouer and on working days)
Lost and Found
Lost your glasses or your keys? Contact the Service National des Objets Trouvés :
Did you find a bag or a coat? Return it as soon as possible to the nearest police station.
Please note that any item found in a police station is kept there for 8 days. After this period, if the item has not been claimed, it is returned to the Service National des Objets Trouvés.
Cité Policière Grand-Duc Henri (CPGDH) 1 A-F, rue de Trèves L-2632 Findel
The Grand Ducal Police also publishes lost and found on its website.
Here you’ll find all the information you need about the Luxembourg police force itself, as well as job vacancies.
You’ll also find out what to do in the event of burglary, scams, theft, violence, cyber-bullying, etc.
The police can also provide you with prevention tips to help you avoid becoming a victim of theft or violence.
First aid courses in Luxembourg
Why take a first aid course?
Everyone can witness an accident or illness and be in a position to save a life. First aid courses teach you the right gestures and reflexes to help a person in medical danger.
By taking a first aid course, you’ll learn how to help an injured, unconscious or life-threatening person in danger. These first aid measures enable first aid to be administered while waiting for medical professionals to arrive.
How to learn first aid?
The INFS (Institut National de Formation des Secours) centralizes first aid courses in Luxembourg. The organization now offers these first-aid courses free of charge to the civilian population. Ask your local municipality for more information.
At the end of the training, you will obtain a free first aid certificate valid for 5 years.
Companies can also offer these first aid courses to their employees, but this time for a fee. Luxembourg companies are required by law to train certain members of staff in first aid. The minimum number of first aiders must be 5% of the staff in a commercial or administrative company, 10% in other cases. Companies must also have a first-aid center.
Content of the first aid courses
The first aid course is organized over a total of 16 hours. The program combines theory (1/3) and practice (2/3) based on the European First Aid Course model.
At the end of the course, participants will know how to perform the necessary first aid procedures:
- make the accident site safe,
- effectively call for help,
- perform first aid procedures such as the lateral safety position and cardiopulmonary resuscitation,
- stop the bleeding,
- remove a helmet from an injured motorcyclist, …
The minimum age required to attend the course is 12. To register for the first aid course, go to the cgids website.
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